Problem Management Specialist

He angitūtanga: The opportunity

The Auckland Council ICT Service Improvement team has the responsibility of managing, delivering and supporting the Service Management practices utilising best practice frameworks such as ITIL. We have an opportunity for a Problem Management Lead to join us! 

In this role, you would work with our ICT teams to adopt and improve their Problem Management approaches and ensure the documented processes are followed. You would also facilitate the resolution of problems, as well as identifying hidden risks and improvement opportunities

Key responsibilities include:

• Managing the operation and delivery of the Problem Management Practice, including coordinating implementation of corrective actions
• Leading problem investigations
• Conducting technical multi-team brainstorm sessions to determine the cause, workarounds and fixes for current problems
• Managing identified problem actions, share cause and known errors and other lessons learned
• Producing reporting for management and trending purposes
• Developing materials to conduct PM training or improvement sessions

The successful applicant will have the opportunity to work with the other Service Management practices such as Change, Knowledge and Incident, as well as working with the wider ICT Service Improvement team, developing and implementing solutions and process improvements to ICT and wider Auckland Council business.

He kōrero mōu: About you

This role requires 5+ years of work experience, with at least 2 years being involved with Problem management. 

We will be looking for specific experience with:

• Presenting to a wide range of audiences and seniority 
• Driving root cause resolutions 
• Delegating and empowering others successfully 
• Conflict resolution, mediation and negotiation 
• Proven resilience - able to sustain a high level of energy and positivity during times when they or the group is under extreme pressure

Ngā āhuatanga kei a mātou: What we offer
 

Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.5 million people. We are progressive socially, culturally and environmentally while we work towards creating change having an impact on our journey to becoming a world-class city for our ratepayers and residents.

In return for your hard work, you can expect a flexible and supportive work environment. 
Ehara taku toa, he takitahi, he toa takitini My success is not mine alone, but the success of many.

You’ll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts! 

Tono Mai: Apply Now!

You can find the position description here: https://bit.ly/3QvFOol
Applications close: Tuesday 16th August  2022

Our employer Kiwisaver contribution is additional to base salary offered.
 

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Auckland Council encourages its people to be fully vaccinated.