Operations Manager

• Ensure the successful delivery of key priorities and programmes
• Great exposure across diverse groups
• Flexible working and option to purchase an extra week's leave

He angitūtanga: The opportunity

Auckland Council's Customer and Shared Services (CSS) division has an opportunity for an experienced Operations Manager to join the CSS Executive Office team. 
 
This is a pivotal leadership role responsible for ensuring the successful delivery of the Customer and Shared Services Directorate's key priorities and programmes, while driving continuous improvement across the division. 
 
You'll lead strategic initiatives, oversee performance and assurance frameworks, and work closely with senior leaders to ensure the directorate is focused, aligned and delivering outcomes that support Auckland Council's long-term objectives. 

You could expect to work on:

•    delivering strategic initiatives and developing transformation strategies across the directorate 
•    leading an integrated and prioritised work programme aligned to Long Term Plan objectives 
•    building strong partnerships with internal and external stakeholders 
•    identifying performance improvement opportunities
•    leading directorate-wide performance, reporting and assurance frameworks
•    developing capability uplift initiatives and competency frameworks 
•    championing innovation and continuous improvement 

He kōrero mōu: About you

This role requires a highly experienced operational leader with a strong background in strategy execution, organisational performance, customer-focused service delivery and transformation.  You have led teams within large, complex organisations.

We will be looking for specific experience with the key role requirements:

• significant senior-level experience leading operational, strategic, customer, policy or service delivery functions
• proven success implementing transformation strategies
• strong analytical and strategic thinking capability
• ability to build trusted relationships and influence stakeholders
• experience establishing governance, performance and assurance frameworks
• understanding of local government environments
• experience engaging with Maori and supporting treaty-responsive outcomes 

We still encourage you to apply if you have some but not all these requirements.

Ngā āhuatanga kei a mātou: What we offer 

 
At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.8 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement. 

 
We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.  

Together, we can create a Tāmaki Makaurau we can all be proud of.

View a snapshot of some of our employee benefits HERE
 

Me Tono Ināianei!: Apply Now!
Applications close: Sunday, 16 August 2026
 

Find a copy of the position description HERE
 

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.