Title: Museum Assistant | NZMM
Central Auckland, NZ, 1010
- A waterfront location in the heart of Tāmaki Makaurau
- Professional development and training opportunities
- Part time role, Thurs – Saturday 18 hours total per week
He angitūtanga: The opportunity
Museum Assistant
Join the team at the New Zealand Maritime Museum Hui Te Ananui a Tangaroa – a place of learning and connection, where Aotearoa’s maritime stories come to life. Sitting at the gateway of Auckland’s vibrant Viaduct Basin on Hobson Wharf, the museum is Auckland's primary CBD-based waterfront visitor attraction.
We have a permanent part time opportunity to join our Visitor Service Team – 18 hours over Thursday, Friday and Saturday providing frontline customer service to museum visitors and visitors to Auckland.
We are looking for a visitor focussed and conscientious person for this hands-on role which will see the successful candidate welcoming visitors to the museum, selling tickets for museum entry and vessel trips, assisting in the delivery of events, public programs & activities, selling products from our retail shop and providing information of the surrounding Viaduct and Auckland area to assist visitors with directions to create a warm, engaging, and friendly atmosphere.
The role will also require occasional evening shifts and public holidays.
To view the position description, please click here: Museum Assistant
He kōrero mōu: About you
Your people-centric nature will be highly valued in this role – we are looking for engaging, outgoing individuals that love meeting new people.
You will be sharing your knowledge, proactively looking for opportunities to secure sailing and tour bookings and promoting the sale of our items from our retail shop, making this a dynamic position that will keep you engaged.
Due to the variety of work, you will be able to apply and fine-tune a mixture of your sales, customer service and story-telling skills.
To further guide you we require:
- Experience working in a customer service ideally in a tourist facing role
- Excellent communication, with the ability to anticipate visitor needs.
- A positive, proactive, and collaborative approach to work, with strong attention to detail.
- A willingness to grow your understanding of te ao Māori, and the confidence to incorporate te reo Māori and tikanga into your work.
Ngā āhuatanga kei a mātou: What we offer
We offer a range of employee benefits including:
- Four weeks annual leave, plus an additional week after five years
- Option to buy an additional week’s annual leave
- Additional day of leave for community activities
- Discounts on attractions and partnership benefits
- Discounted Health & Life Insurance Policies
The band for this role is Band C with the budgeted salary range from $57,250k to $60,216k depending on skillset and experience.
Tono mo te mahi/To Apply
- Please provide a bespoke cover letter
- No need to add your roles in the non-mandatory fields if your CV is up to date
- You need to be a resident in Aotearoa, New Zealand or Oceania and already eligible to live/work in Aotearoa, New Zealand.
- Close date for applications is 11:59pm on 16th July 2025
If you have specific questions regarding this role after reading this advert and the position description, please contact gina.seward@aucklandcouncil.govt.nz.
If you’re proactive, able to confidently handle a wide variety of tasks, and you thrive in a busy visitor-focused environment, apply today and take your next step with Hui Te Ananui a Tangaroa.
We look forward to receiving your application!
Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
Employees in receipt of salary protection and/or on the predecessor Tātaki Auckland Unlimited terms and conditions of employment, please note that the salary protection and/or predecessor Auckland Unlimited terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Unlimited terms and conditions.