Title:  Membership Administrator

• Organising our high-profile membership scheme
• Become our expert on digital and financial admin tools
• Fixed term late September/early October 25 - August 26

He angitūtanga: The opportunity

Auckland Art Gallery Toi o Tāmaki strengthens and enriches our community through art and ideas. As a bi-cultural organisation, we make a major contribution to the cultural life of Auckland and Aotearoa New Zealand by collaborating with communities to offer inspiring art experiences that engage and challenge diverse audiences. Established in 1888, the Gallery holds important collections of New Zealand and international art and presents a dynamic programme of temporary exhibitions, public programmes, and educational services.

Gallery Membership is our entry-level fundraising platform, where we connect over 7000 art lovers with artists, arts professionals, and each other, and deliver an exceptional package of benefits. We are seeking a highly organised, technical-savvy problem solver who loves working with people, numbers and systems to give administrative support to our Members, Donors and internal stakeholders.

This is an administrative role with a high level of customer interaction. You will be responsible for database maintenance, sales administration and digital system improvements. You will be the first point of contact for Members and train and support our front-of-house sales team about anything related to membership.

For a full description of the position, please click here: Membership Administrator

He kōrero mōu: About you

You must have a background in administration, business support or a related field. Experience in a customer service role and in working with a Membership CRM (preferably Salesforce) is required, as is an affinity with art.

You will provide effective administration to ensure the highest standards of service delivery are maintained. You are highly organised, have great attention to detail and are systems savvy. You have the confidence and competence to handle customer queries and complaints tactfully and can identify and escalate (technical) issues quickly. You can represent the Gallery and engage with stakeholders in a professional and knowledgeable way.

If you love art, are efficient and collaborative, and enjoy providing essential support to a small but busy team, this role will suit you.

Key responsibilities

• Provide effective and timely (financial) administrative support to ensure the smooth running of the Membership Programme, including processing sign-ups, renewals, refunds, and receipts.
• Be an effective point of contact for customers, including donors, providing excellent customer service.

• Identify any (system) issues impacting delivery and customer service; work closely with TAU Finance and IT to resolve said issues.

• Train and support front-of-house sales reps and other CRM users.
• Support the Team in the delivery of major events (outside office hours, about 4 times per year)

Ngā āhuatanga kei a mātou: What we offer

This is a fixed-term, full-time contract (10 months, 40h per week), from October 2025 until August 2026, with the opportunity to extend. You will work Monday to Friday, with the option to work from home for up to two days per week. Occasional evening or weekend work will be required to support the wider team with the delivery of major events (about 4 evenings or weekend days per year).

Tātaki Auckland Unlimited is a CCO of Auckland Council and as an employee, you’ll gain access to a vast range of benefits and discounts, including discounted financial services and insurance, entertainment, and more.

See here for a snapshot: Benefits

The salary range for this position is $ 68,000k to $74,000 per annum, skill set and experience dependant. (Band E)

This is an opportunity to contribute to the success of Aotearoa New Zealand's premier art gallery’s Membership Programme, build your art network and advance your career as an administrative and/or membership professional in a high-profile environment. Apply today if you enjoy working with systems and people and are eager to contribute to art experiences for a range of audiences.

Tono mo te mahi/To Apply

• You do not need to add your roles in the non-mandatory fields on application if your CV is up to date

• Please provide a bespoke cover letter

• You need to be able to work and live in New Zealand without sponsorship from us to apply for this role

• Close date is 11:59pm on Tuesday 2 September 2025. Note: We expect a high volume of applications for this role, so please apply without delay as we reserve the right to close this advert early.

• If you have specific questions after reading the advert and PD, please contact hedda.tenholder@aucklandartgallery.com

For more information on Auckland Art Gallery Toi ō Tāmaki, please visit our website.

We look forward to receiving your application!

Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
 
Employees in receipt of salary protection and/or on the predecessor Tātaki Auckland Unlimited terms and conditions of employment, please note that the salary protection and/or predecessor Auckland Unlimited terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Unlimited terms and conditions.