Marina Crew - Dockmaster

• Customer facing role with a difference - work outside and keep physically active! 
• Ensure the premier status of Eke Panuku Development Auckland marinas (Westhaven, Viaduct, and Silo marinas) is maintained
• Full-time permanent position
• Complimentary on-site parking available

He angitūtanga: The opportunity
Eke Panuku Development Auckland has an exciting full-time permanent opportunity for a marina attendant to become part of our team across three marinas: Westhaven, Viaduct, and Silo marinas. You will join a collaborative team eager to share its wealth of knowledge.
 
The key purpose of this role is to ensure a friendly, safe and secure environment for marina customers and users 24 hours a day, 7 days a week. This role is customer-centric, requiring a positive and flexible attitude to uphold the premier status of Westhaven, Viaduct, and Silo marinas, ensuring they remain inviting spaces for berth holders, the community and visitors.
 
Please note: This role is deemed safety sensitive and, in line with Auckland Council policy, you will be required to complete pre-employment drug and alcohol testing.
 
Day-to-day, you could expect to work on:

• Being the first point of contact for marina customers
• Answering customer enquiries and processing berth bookings
• Meeting and greeting arriving boats
• Assisting with dock (mooring) lines
• Ensuring proper power and water connections for arriving boats
• Informing customers about our facilities (sewage, rubbish disposal, etc) and local amenities

 
He kōrero mōu: About you
This role requires prior experience in similar customer service roles where you have been in a front-of-house or first point of contact position. While familiarity with boating/marinas is beneficial, our team is highly receptive to training individuals who exhibit the right attitude and eagerness to learn!  
 
You will need to be physically fit and comfortable working outside. You may walk up to 7kms per day around the marinas.
 

We will be looking for specific experience with:

• Resolving complaints/escalations
• Moderate IT skills

 
Flexibility to work various shifts is essential. Our roster operates on a 5 days on, 3 days off schedule.

Shifts are:

• 6am-3pm
• 1-10pm
• 9.30pm-6.30am 

If you’re ready to join our team and contribute to creating memorable experiences across our marinas, apply now! 
 
Ngā āhuatanga kei a mātou: What we offer
We’re visionaries leading the way in sustainable urban development. You’ll join a team embracing diversity with a culture built on its people spirit. Our salaries are competitive, we love and we’re all here to inspire one another. This is your chance to make a positive contribution to the future of Tāmaki Makaurau.
In return for your hard work, you can expect a supportive work environment.
 
Ehara taku toa, he takitahi, he toa takitini - My success is not mine alone, but the success of many.
 
We aim to have a fun workplace where people have opportunities to learn and grow. You’ll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts!  
 
Tono Mai: Apply Now!
 

You can find the position description here
Applications close: Sunday 12th May 2024

Eke Panuku Development Auckland is a council controlled organisation (CCO). Eke Panuku rejuvenates town centres - from small projects that refresh a site or building, to major transformations of town centres or neighbourhoods. 

Our name has a long whakapapa. Eke Panuku is derived from the whakataukī (proverb) Eke Panuku, Eke Tangaroa!, which acknowledges the unseen energies of the land and sea. In te ao Māori, Māori mihi to Tangaroa (Atua of the sea) to inspire success, excellence, and progress. We have a role in supporting mana whenua as the kaitiaki [guardians] of Tāmaki Makaurau.

Eke Panuku strongly encourages our employees to be fully vaccinated.