Marina Crew - Dockmaster

• Customer service role with a difference - work outside and keep active!  
• Maintain Westhaven Marina’s position as a premier marina facility
• Shift work; 5 days on, 3 days off

He angitūtanga: The opportunity 
Auckland Council has an exciting opportunity for a Marina Crew - Dockmaster to join the team at Westhaven Marina! You will be joining a team that has lots of knowledge to share. 
 
The key purpose of this role is to provide a friendly, safe and secure environment for customers and users of the marina, 24 hours 7 days a week. It is a customer-focused role and requires a positive and flexible attitude to maintain Westhaven Marina’s position as a premier marina facility and welcoming place for the community, visitors and berth users.

•    This is an on-site position
 

Day-to-day you could expect to work on:

• Being the first point of contact for marina customers
• Answering customer enquiries and process berth bookings
• Meet & greet arriving boats
• Assist with dock (mooring) lines
• Ensure proper power and water connections for arriving boats
• Inform customers on facilities (sewage, rubbish disposal, etc) and local amenities

He kōrero mōu: About you
This role requires experience in similar customer service roles where you have been the front-of-house or first point of contact. Knowledge of boating/marina’s/etc is advantageous, but the team is very open to training the right person!  
You will need to be physically fit and comfortable working outside. You might walk up to 7kms per day around the Marina. 
 
We will be looking for specific experience with:

• Resolving complaints/escalations
• Moderate IT skills

You will need the flexibility to work a range of shifts. We work on 5 days on, 3 days off roster. Shifts are:

• 6am-3pm
• 1-10pm
• 9.30pm-6.30am

Please note:
All Dockmasters are expected to participate in a night shift rotation. While this schedule will be partly based on individual preferences, details will be discussed during the interview with the team leader.

Ngā āhuatanga kei a mātou: What we offer
Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.
 
We offer a range of employee benefits and proudly support flexible working options where possible. 

You’ll have access to a range of fantastic Auckland Council benefits, EAP services, an Oranga Day and discounted Leisure Centre membership and a range of other partnership discounts!

View a snapshot of some of our employee benefits here: https://drive.google.com/file/d/1bk7WGJT_t7vY7iKAiqd0YPS0C73-ZTtM/view?usp=sharing

We are a diverse organisation – we value diversity in our thinking, and we can only achieve that with a diverse team!

Ehara taku toa, he takitahi, he toa takitini - My success is not mine alone, but the success of many.

Tono Mai: Apply Now!

You can find the position description here

Applications close: Tuesday 19th August 2025

Please note: 
•    Qualification Checks will be conducted along with other relevant pre-employment checks required for employment with Auckland Council.
•    Safety Sensitive: This role is deemed safety sensitive and, in line with Auckland Council policy, you will be required to complete pre-employment drug & alcohol testing.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Our employer Kiwisaver contribution is additional to base salary offered.

#workingforauckland #aucklandcouncil #hiring