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Librarian Service Excellence

Date: 13-Aug-2019

Location: Central Auckland, NZ, 1010

Company: Auckland Council

  • Help make our customers' visit to the Central library one to remember
  • Based at our central city library working 38 hours a week
  • Develope processes that make our libarry resources accessible to all


The Opportunity - He Angitūtanga


Auckland's Central City Library has a strong community focus, offering an inclusive environment for all walks of life. We're a special destination for the people of Tāmaki Makaurau in the heart of the city.


On a daily basis, you will be assisting customers with their enquiries, helping them access library resources to meet their recreation and information needs, and play a key role in developing seamless processes that reduce unnecessary complexities for our customers.


Come join the engine of the Central Library who’s focus is to create a warm and welcoming environment for our customers.



He kōrero mōu: About you


People’s needs will be at the heart of everything you do, and the role would suit someone who enjoys and appreciates this people-centric approach.



As a senior member of the Operations team, you’ll be able to find solutions even when things don’t go to plan to ensure that our customers have the best experience possible at our library. This role will ensure that our customer service is second to none.


Having the highest rate of public computer usage throughout the library network here at the Central Library, you’ll need to be confident in your ability to manage technology and systems as you will be the go-to person for the team and customers when they need help.



Ngā āhuatanga kei a mātou: What we offer


Here you’ll have the opportunity to work across the largest public libraries in Australasia and serve one of New Zealand’s fastest growing cities.  In return, you’ll be immersed in a team of remarkable and talented Librarians who have a passion for people, their community and who love making a difference in helping to make Auckland a vibrant place to live, work and play.


Our library is open seven days a week so flexibility around working hours including Saturdays and late nights is required.


This is a permanent part time opportunity working 38 hours per week on a variable schedule.


For more information and the job description get in touch with our team.


If you are enthusiastic about creating seamless process and have a passion for customer service and technology, then apply now. 


Closing date, Sunday 18th August 2019.


Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.


Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check.