Head of Digital Technology Operations

Date: 8 Sep 2023

Location: Central Auckland, NZ, 1010

Company: Auckland Council

  • Permanent full-time opportunity for a Tech Ops Leader
  • Lead and own our ICT Infrastructure
  • Hybrid working environment.
  • Remuneration between $180K - $195K


Are you ready to lead a dynamic team and drive technological excellence in the heart of one of Aotearoa's most vibrant cities? We are seeking a visionary Head of Digital Technology Operations to join our Information and Communications Technology team. In this pivotal role, you will shape the future of technology operations for Tātaki Auckland Unlimited (TAU) and play a crucial role in delivering exceptional digital services to our diverse community.


He angitūtanga: The Opportunity
The Head of Digital Technology Operations holds a critical role in managing the availability of technology operations for our organization. This includes overseeing applications, both on-premise and cloud-based, web platforms, and data platforms. Additionally, you will lead and be responsible for our core infrastructure, such as networks, Wi-Fi, and servers, provided by the Council ICT team. A key aspect of this role is ensuring high customer satisfaction by promptly resolving service desk tickets.


The role also plays a proactive and preventative function in managing digital assets, as well as leading teams to meet service-level requests for applications and platforms. Collaborative efforts to drive continuous improvement and leadership within the Digital Team are fundamental aspects of this role.


Click link to access the Position Description.


He kōrero mōu: About You
Candidates for this role should possess excellent interpersonal skills, the ability to work collaboratively with various stakeholders, and superior problem-solving skills. Flexibility, adaptability, political acumen, and a deep understanding of technology operations are essential. An understanding of local government functions would be an asset. The ideal candidate should have a track record of managing large-scale technology operations, strong technical knowledge, financial literacy, and the ability to drive significant non-linear change. Integrity, communication skills, organizational ability, and talent recruitment experience are also critical.


The qualifications required include a degree in Computer Science or Information Technology, 10+ years of experience in complex ICT environments, and more than 5 years of leadership experience within an organization that has a disciplined approach to managing budgets.


If you are a visionary leader with a passion for technology and a commitment to excellence, we invite you to make your mark on the digital landscape of Tāmaki Makaurau and contribute to the success of our vibrant community.


Ngā āhuatanga kei a mātou: What we offer
We are one of the largest local authorities in the South Pacific, providing essential services and facilities to nearly 1.5 million people. We share one common purpose: to make Auckland a World-Class city and deliver Aucklanders great value for money. It's an exciting time of change so why not be a part of it and know that you are making a difference in the community.


We have a reputation for looking after our own, so we will provide you with the tools and bandwidth needed to thrive but at the same time lead a capable and talented team. It is also important to note that our people are at the heart of everything we do. We value work-life balance and thus provide flexible hybrid working options to work from home and at the office. On top of this as part of our Auckland Council Group, you will gain access to many benefits and discounts. Click link to find out more about our employee benefits package.


If you are keen to have a confidential chat, please email kennedy.sua@aucklandcoucil.govt.nz


Applications close Sunday 08 October 2023

Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.


Tātaki Auckland Unlimited strongly encourages our employees to be fully vaccinated.