Title:  Front of House Team Leader

• Lead and inspire a dynamic front-of-house team delivering exceptional visitor experiences
• Oversee daily operations, visitor service, and retail at the New Zealand Maritime Museum
• Join Tātaki Auckland Unlimited and help share Aotearoa’s maritime stories

He angitūtanga: The opportunity

Tātaki Auckland Unlimited (TAU) is proud to connect Aucklanders and visitors to the culture, heritage and experiences that make Tāmaki Makaurau unique. The New Zealand Maritime Museum Hui Te Ananui a Tangaroa is one of TAU’s key cultural destinations, telling the stories of Aotearoa’s maritime heritage and its ongoing connection to the sea.

Celebrating the connection between people and the sea, the team of passionate staff and volunteers share New Zealand’s history and inspirational stories through extensive galleries, exhibitions, programmes and on-water experiences. Sitting at the gateway of Auckland’s vibrant Viaduct Basin on Hobson Wharf, the museum is Auckland's primary CBD-based waterfront visitor attraction.

We are looking for a full-time Front-of-House Team Leader to join our Visitor Services team. In this role you will:

• Lead, coach, and motivate a team of Museum Assistants, ensuring high standards of customer service.
• Oversee day-to-day front-of-house operations including rostering, cash management, and visitor enquiries.
• Resolve complex visitor enquiries and complaints in a professional and timely manner.
• Support retail operations, merchandising, and cross-selling opportunities to enhance the visitor experience.
• Work closely with other museum teams (Education, Tourism, Public Programmes, Vessels, Security) to ensure seamless operations.
• Contribute to te ao Māori initiatives and foster a culturally responsive environment for staff and visitors.
• This role is key to ensuring every visitor enjoys a welcoming, smooth, and memorable experience at the museum.

Please note:

• This is a Full-Time position, working Tuesday to Saturday, including public holidays and occasional after-hours shifts
• This is an on-site position

He kōrero mōu: About you

You are a passionate leader with a natural ability to engage, inspire, and motivate a team. 

With a proactive approach, you seek continuous improvement in customer service, and you have a knack for turning challenges into opportunities. Your interpersonal skills allow you to build effective relationships across all levels, and you handle diverse visitor needs with calm authority and professionalism. Your commitment to the values of Te Tiriti o Waitangi and te ao Māori allows you to bring a culturally respectful approach to your work.

We’re looking for someone with:

• At least 3 years’ experience in a front-of-house role in hospitality or visitor attractions, with line management experience preferred.
• Strong leadership and team management skills, able to coach, motivate, and inspire staff.
• Excellent customer service skills with the ability to handle complaints and complex enquiries.
• Proactive, organised, and solutions-focused with strong decision-making skills.
• Good working knowledge of MS Office and familiarity with booking systems; experience with rostering and payroll administration preferred.
• A commitment to developing knowledge of te reo Māori, tikanga Māori, and Te Tiriti o Waitangi in the workplace.

Ngā āhuatanga kei a mātou: What we offer

• An opportunity to work in a dynamic, culturally rich environment that honours Te Tiriti o Waitangi and embraces te ao Māori.
• A chance to support the growth and development of your team through on-the job training and coaching.

• In addition, as part of the Auckland Council whanau, working for Hui Te Ananui a Tangaroa opens doors to a vast array of discounts and exclusive partnership benefits. 

• To view a snapshot of these please click here: Snapshot

Ehara taku toa, he takitahi, he toa takitini - My success is not mine alone, but the success of many.

Tono Mai: Apply Now!

You can find the position description FOH Team Leader

Applications close: 20th Sept 2026 at 23:59

Salary Range: 65,000 - 77,500 pa (Our employer KiwiSaver contribution is in addition to the base salary offered.)

Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Please note you may be required to conduct Police Vetting, MOJ and/or Drug and Alcohol testing checks if your role requires this and any other pre-employment checks required including eligibility to work in NZ, references and qualification checks if you are the preferred candidate.

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