Customer Support Representative, Tepid Baths

Date: 05-Sep-2021

Location: Central Auckland, NZ, 1010

Company: Auckland Council


  • Earn a living wage and fantastic benefits, including free use of the facility
  • Be part of a fun, friendly, and positive team environment
  • Enjoy variety as no two days will be the same

He angitūtanga: The opportunity

You will be joining our team at Tepid Baths, whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our Customer Support Team are the people that make it happen when Aucklanders visit our Centres.

Working as a Customer Support Representative, right from the first smile you will be responsible for ensuring an effective and professional frontline service to our diverse customer base, dealing with a wide range of inquiries, both face-to-face and on the phone. You will find that no day is the same!


He kōrero mōu: About you

You will have proven administration and communication skills, as well as the ability to use your initiative to resolve problems and satisfy your customers’ needs. Your outgoing, bubbly, and enthusiastic nature, combined with a passion for delivering excellence in customer service, is the key to success in this role. 

You will need to hold a First Aid Certificate for this role however if you do not currently hold a certificate, we will support you once to obtain a qualification once employed. 
Ngā āhuatanga kei a mātou: What we offer

We offer ongoing support and commitment to your personal and professional development, with plenty of opportunities to upskill in different functions across the centre such as Learn to Swim, Fitness, Lifeguarding, and Recreation. 

You will have access to a range of fantastic Auckland Council benefits, including an annual zoo pass and a range of partnership discounts. And as you will be a Leisure Centre employee, you will enjoy free use of the facilities.

We have one permanent full-time position working 40 hours per week on a 7-day rotating roster. Having the flexibility to work afternoons, evenings and weekends is going to be key to your success in this role.

To find out more about Tepid Baths, please visit our website

If you think you have what it takes to join our professional and fun team apply now!
Applications close Sunday, 26th September 2021

While we remain at Alert Level 3 and 4, our centre will remain closed. We'll be conducting virtual interviews in the meantime and you would start in this role when our centres are reopened.
This position is deemed a safety-sensitive position and will require pre-employment drug testing.
Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.