Customer Service Representative

• Bring your customer service and administration skills to support Auckland Council’s three premier marinas – Westhaven, Silo and Auckland Central marinas
• This is a full-time role in a supportive and vibrant team
• Bring your passion for helping others and contributing positively to a close-knit community

Looking to use your customer service and administration skills in a unique waterfront setting? Join our marinas team and help create a welcoming experience for everyone who visits Auckland Council’s marinas.

He angitūtanga | The opportunity
We’re on the lookout for a friendly and capable Customer Service Representative to join our marina operations team based across Westhaven, Silo and Auckland Central marinas. This role offers the chance to contribute to a thriving, community-focused marina environment where no two days are the same.

This is a permanent, full-time position that combines front-line customer service with administration, all set against the picturesque backdrop of Auckland’s waterfront.

What you’ll be doing

• Providing exceptional customer service to marina customers, including berth holders, visitors, and contractors – responding to customer enquiries and providing friendly, professional support to meet their needs.
• Handling day-to-day administration, including bookings, data entry, invoicing, and documentation – ensuring processes are followed accurately, records are kept up to date, and tasks are completed with strong attention to detail.
• Supporting the wider marina team to ensure smooth communication and effective collaboration.

You’ll ideally bring:

• Previous experience in customer service and/or administrative roles, with a basic understanding of financial processes, along with strong organisational and interpersonal skills.
• A genuine passion for helping others and contributing positively to a close-knit community.
• Excellent communication skills, both written and verbal, with the ability to engage with a wide range of people in a professional and approachable manner.
• A flexible, proactive attitude and a solution-focused mindset that helps you thrive in a fast-paced, community-oriented environment.
• Confident working knowledge of Microsoft products (including Word, Excel, Outlook, and Teams) at an intermediate level.

Ngā āhuatanga kei a mātou: What we offer:

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

We support flexible working options where possible and offer a range of employee benefits such as EAP services, an Oranga Day, discounted Leisure Centre memberships, and a variety of other partnership discounts. You can view the full list of employee benefits here.

We are a diverse organisation – we value diversity in our thinking, and we can only achieve that with a diverse team!

Ehara taku toa, he takitahi, he toa takitini - My success is not mine alone, but the success of many. 

Please find the position description here

Applications close Thursday 21st August 2025

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

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