Title:  Customer Service Assistant

Auckland is a global city with stunning scenery, wonderful beaches, and sub-tropical islands. It is also a city with one of the most progressive zoos in the world. Auckland Zoo’s mission is to ‘Bring people together to build a future for wildlife’. Through science, learning & training, and strengthening our relationship with Te Ao Māori, we strive for excellence in animal care & welfare, conserve wildlife in the wild and nurture a lifelong connection with nature to enhance the well-being of our communities.

This is a great opportunity to join the Visitor Experience and Engagement team at Auckland Zoo and be part of an organisation that aims to focus the Zoo's resources to benefit conservation, and provide exciting visitor experiences, which inspire and empower people to take positive action for wildlife and the environment.

He angitūtanga: The opportunity

We have two openings within our Visitor Experience and Engagement for a:

• Full-Time Customer Service Assistant 
  This role will operate from Tuesday to Saturday 40 hours per week

• Part-Time Customer Service Assistant
  This role will operate from Tuesday and Wednesday  16 hours per week

As a Customer Service Assistant, you’ll warmly welcome visitors to the Zoo and help deliver an exceptional experience from arrival through to departure. The role spans our six key service areas — Cashiers, Information Centre, Retail Shop, Gate, Concierge, and Membership Hub — supporting ticket and membership sales, visitor enquiries, queue management, retail operations, and hire items. You’ll also contribute to delivering engaging visitor experiences, including birthday parties, Tamariki Time sessions, and Te Wao Nui tours. Alongside promoting conservation messages, maintaining clean and welcoming spaces, and working collaboratively as part of a supportive team, you’ll engage respectfully with visitors, including the use of simple Te Reo Māori, while remaining flexible and ready to support across all operational areas as needed.

Click this link to access the Position Description

He kōrero mōu: About you

What We’re Looking For:

• Customer Service Excellence – Well-presented with proven experience delivering outstanding service and creating welcoming, positive visitor interactions.
• Retail & Operational Capability – Experience in retail, hospitality, or customer-facing environments, including POS systems and promoting products and events.
• Organisation & Attention to Detail – Strong accuracy, time management, and multitasking skills with the ability to retain and apply key information.
• Positive & Adaptable Approach – A proactive, can-do attitude with the flexibility to work across varied tasks and comfortably operate outdoors and on your feet for extended periods.

Ngā āhuatanga kei a mātou: What we offer

These are permanent opportunities. Note that these roles include some evening and weekend work, which may include public holidays as required. We offer a competitive remuneration package, generous holiday allowance, and the pleasure of working in an award-winning Zoo. You will also have access to the full range of Tātaki Auckland Council benefits – we have a range of discounts and deals with corporate suppliers which cover financial services, health, retail and hospitality discounts to name a few. To find out more click this link

We are a fun and enthusiastic team, who thrive in this challenging and rewarding area and who work in innovative areas on an international level.

 Tono mo te mahi/To Apply

• Please submit an online application
• You do not need to add your roles in the non-mandatory fields if your CV is up to date.
• You must have, or be able to obtain, the right to work in NZ.  If you will be applying for a visa we strongly encourage you to check your eligibility and further information via the NZ Immigration website as we are not able to provide you with immigration or visa advice. We are an accredited employer. 

Applications close Sunday 15 March 2026

#zoo

Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.