Customer Response Coordinator

• Permanent hybrid position supporting the Waste Solutions team
• Work across the end to end customer service cycle for waste management and minimisation contracts.
• Flexible and supportive team environment that encourages work/life harmony

He angitūtanga: The opportunity

Auckland Council’s Customer Enhancement team within Waste Solutions has an opportunity for a Customer Response Coordinator to join the team within a permanent full-time basis. 

This role will focus on providing responsive, end-to-end customer-friendly service, supporting all waste management and minimisation contracts. This includes handling and managing regional waste assets (bins), processing related transactions, overseeing bin asset management, and managing inorganic collection bookings.

You could expect to work on:

• Provide end-to-end management of bin-related service requests, including auditing, data entry, reporting, invoicing, and ongoing analysis.
• Handle a range of customer enquiries and escalations (LGOIMAs, Mayoral complaints, general queries) on behalf of Waste Solutions.
• Manage debt collection lists and resolve financial disputes related to regional waste charges.
• Ensure timely, accurate processing of all bin service tasks and maintain clear communication with customers.
• Deliver specialist case management for escalated Inorganic Collection bookings, including monitoring, property coordination, reporting, and administration.

Please view the position description here

He kōrero mōu: About you

This role requires 2 – 3 years’ worth of experience in a customer service–focused position, ideally within private industry or the local government sector. You will have a background in similar roles within large, complex, and potentially politically sensitive organisations.

We will be looking for specific experience with the key role requirements:

• Diploma is preferred in environmental science or business administration, or equivalent gained through operational experience in commercial and/or local government waste management operations 
• Valid clean full NZ driver’s licence
• A successful track record of working in a challenging environment with competing priorities.
• Experience of developing collaborative relationships with stakeholders and/or contractors.
• Sound understanding of the Waste Minimisation Act 2008, Solid Waste bylaws and other relevant legislation.

We still encourage you to apply if you have some but not all these requirements.

Ngā āhuatanga kei a mātou: What we offer

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city. We offer a range of employee benefits and proudly support flexible working options where possible. 

View a snapshot of some of our employee benefits HERE.

Help us make a difference to Tāmaki Makaurau. 
Me Tono Ināianei!: Apply Now!

Applications close: Tuesday 13th May 23:59 NZST

If you have any support or access requirements, please advise us when submitting your application so we can assist you.

 
Our employer Kiwisaver contribution is additional to base salary offered.

#workingforauckland  #customerservice #wastesolutons #coordinator

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Employees in receipt of salary protection and/or on the predecessor Council terms and conditions of employment, please note that the salary protection and/or predecessor Council terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Council terms and conditions.