Customer Issues Advisor

• Permanent, full-time role based in Auckland CBD with hybrid working
• Play a key role in championing customer-centred outcomes for Aucklanders
• Grow your career in a supportive, values-driven environment

He angitūtanga: The opportunity

Auckland Council Group Shared Services’ Customer Experience and Digital Services division has an opportunity for a Customer Issues Advisor.

You’ll manage complaints, issues, and compliments, ensuring they are independently investigated and fully resolved. Complaints are not just challenges; they’re opportunities to improve how we serve Aucklanders, strengthen trust in our services, and deliver customer-centred outcomes.

This is a permanent full-time opportunity working Monday to Friday based in Auckland CBD with working from home arrangements available.

Ngā kawenga matua: Key responsibilities

• Case-manage complaints, issues, and compliments.
• Investigate and resolve customer issues in full.
• Identify and recommend process changes, policies, and precedents.
• Provide clear advice to business units.
• Deliver training and support on effective resolution.

To view full position description: click here 

He kōrero mōu: About you

As our ideal candidate you are someone that is looking for the next step in your career. You have demonstrated success in dealing with customer complaints and always the person the team turns to for complex escalation situations. Critical thinking, reliable judgement and excellent written and verbal communication are essential skills that you will also bring to the role.   

Ngā āhuatanga kei a mātou: What we offer

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. Together, we can create a Tāmaki Makaurau we can all be proud of. As part of our organisation, please view a range of our: benefits

Join us in making the region we love even better. #workingforauckland Apply Now!

Applications close Tuesday, 16th September 2025

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.