Customer Information Services Lead

Are you passionate about shaping the future direction of customer information services at a regional level? We are excited to be recruiting for the new role of Customer Information Services Lead role within Libraries and Learning Services. 

This role is within the Researcher Services Online team and will be responsible for developing direct, forward-looking, information services to support Aucklanders in their access and use of our library services.   

This is an exciting opportunity to: 

• Provide professional leadership in navigating emerging information challenges 

• Design and deliver a new regional approach to online customer information services that is responsive, inclusive, and future-focused. 

• Champion service excellence by ensuring customers have access to accurate and easy-to-use information services and are supported in understanding the importance of evaluation. 

• Collaborate across teams and stakeholders to build frameworks, capability and relationships that strengthen our service model. 

• Drive innovation and continuous improvement in how we meet changing customer needs and expectations. 

We are looking for someone who: 

Combines strategic thinking, curiosity, professional values, and a strong customer service ethos; who can lead the development of resilient, trusted, and forward-looking information services for Auckland Libraries. 

Qualifications and Experience: 

• Recognised library qualification or tertiary qualification (NZQCF minimum Level 7) in a related discipline.  

• At least 4 years’ experience in the delivery of library services.  

• Proven experience in being the SME within a team of professionals and specialists.  

• Ability to influence and advocate for operational direction.  

• Demonstrated knowledge, understanding and willingness to engage with current professional issues, trends, and technologies.  

• LIANZA registration and/or ARANZ membership is required. 

Ngā āhuatanga kei a mātou: What we offer 

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

 
Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

This role will be based at Central City Library and will work 40 hours per week. 

If you are ready to influence the future of customer information services and contribute to a culture of collaboration and excellence, submit your CV & cover letter today. 

Click here to view the position description

This role closes: 2nd February at 11.59pm  

This is a band G role, we expect to appoint the successful candidate at a salary of $88-$105k per annum, dependant on skills and experience.