Customer Experience Design Lead

•    Lead and facilitate major projects using design thinking methodology. 
•    Flexible & hybrid work environment – WFH & Office 
•    Fixed term, fulltime opportunity till June 2025
 

He angitūtanga: The opportunity
We have an exciting opportunity for a Customer Experience Design Lead to join our Business Improvement & Enterprise Change team within the newly formed Group Shared Services (GSS) directorate providing great opportunity to directly contribute to increased maturity across the business. 
 

The key focus of the role is to lead and facilitate major projects using design thinking methodology. These projects aim to create a sustainable pipeline of innovation, improving the experiences that Auckland Council delivers to Aucklanders. Additionally, the role involves mentoring Council staff in design thinking approaches to build internal expertise and foster a community of practice.
 

Day-to-day you could expect to:
•  Lead and facilitate major projects using design thinking methodology that drive impactful outcomes.
• Collaborate with our Group Shared Services teams to assess and identify new initiatives 
•  Work with senior leaders to enable successful adoption of these business changes
•  Improve Council services to create better experiences for Aucklanders.
•  Create a sustainable pipeline of innovation within the Council. 
 

He kōrero mōu: About you
This role requires extensive experience in human-centered design (HCD), along with proven expertise in integrating design practices within New Zealand businesses. A relevant business degree or HCD qualification is essential, as well as a demonstrated ability to facilitate design projects with cross-functional teams, even with those unfamiliar with HCD methodologies.
 

Your successful track record in leading and implementing design projects in complex organisations will be crucial, particularly in a senior leadership role within transformation or change functions. Additionally, experience in leveraging design thinking to enhance business performance is key, highlighting your capability in driving impactful change and delivering results.
 
Ngā āhuatanga kei a mātou: What we offer
You'll be joining a team of dedicated and respected experts working collaboratively to contribute to Auckland's growth and development. We are committed to diversity and have a culture built on trust and valuing individual and collective contributions.  

•    We offer a competitive salary, long service leave and learning and development opportunities
•    Contribute to Auckland's growth and development by ensuring the right outcomes are achieved for the region
•    As part of Auckland Council Group, you'll gain access to many benefits and discounts, including discounted financial services and insurance, entertainment, lifestyle discounts and more.
 
If you have the skills we are looking for, a positive attitude and want to be part of a fabulous team, apply now! #WorkingforAuckland 
 
For a copy of the position description, please click on this link here. 

Applications close Thursday 26th September at 11.59PM

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.