Customer Experience Coordinator

• Join our Complaints, Privacy and Official Information team providing critical work across Auckland Council and its CCOs
• Full-time opportunity ideal for a recent graduate looking to grow their career in local government
• Hybrid working environment role

He angitūtanga: The opportunity

As the Customer Experience Coordinator, you will oversee the daily flow of complaints and LGOIMA requests, which includes logging, acknowledging, and allocating them across the team according to workload and portfolios. You will manage complex requests involving multiple departments or council-controlled organisations and coordinate joint responses with partners such as Auckland Transport, Watercare, and Kāinga Ora. The role entails liaising with our customers and council staff to ensure a customer focused outcome is provided to all complaints and requests for information.

This role is designed to foster and support young talent looking to grow their careers. If you have a passion for problem-solving, can think on your feet, and are eager to make your mark, this opportunity will give you the head start you need

For the full Position Description, click this link

He kōrero mōu: About you
 

We’re looking for a recent graduate with a tertiary qualification in Business Administration or a related field who is eager to build a career in privacy, official information, and local government processes. Some experience gained through internships, part-time roles, or volunteer work in customer service, administration, or policy environments will be valuable—especially where this involved handling sensitive information or complex customer interactions. A commitment to providing excellent customer service and a willingness to develop your skills further is essential.

A basic understanding of the Local Government Official Information and Meetings Act (LGOIMA) and local government functions is ideal, with support provided to grow your knowledge. An understanding of tikanga Māori and Te Reo, or a willingness to learn, is important in this role. You’ll also bring confidence in using Microsoft Office, and familiarity with systems such as SAP, Adobe, reporting tools, or document management systems would be an advantage.

Ngā āhuatanga kei a mātou: What we offer

Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.5 million people. We are progressive socially, culturally and environmentally while we work towards creating change having an impact on our journey to becoming a world-class city for our ratepayers and residents

In return for your hard work, you can expect a flexible and supportive work environment. Ehara taku toa, he takitahi, he toa takitini My success is not mine alone, but the success of many.

You’ll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership, Kiwisaver employer contribution additional to your base salary offered and a range of other partnership discounts! Click this link to find out more.

If you have questions about this role, email me directly at kennedy.sua@aucklandcouncil.govt.nz

Me Tono Ināianei!: Apply Now!

Applications close: Sunday 6 April 2025

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.