Credit Control Recovery Coordinator

He angitūtanga: The opportunity

Our Credit Control team effectively manages Council's debt by reducing liabilities and collecting debt for credit approved customers. 

We now have an opportunity for a recovery coordinator to join us for a fixed term opportunity to December 2025

The focus of the role is to manage the day-today debt collection process, which might include legal and 3rd party hand-over. You will then communicate any progress with the various business units across Council.

For a copy of the position description please click here

You can expect to work on:

• Negotiating and influencing customers to prioritize funds owed to Council and where applicable create payment plans
• Account reconciliations across multiple systems, ensuring customers’ accounts are calculated correctly 
• Being first point of contact for resolution of escalations, re-education of policies and standardized processes to maximize revenue collection

He kōrero mōu: About you
 

To be successful in this role you will have a background in financial and/or debt management.  Specifically, in credit control, billing, payments, collections, etc. 

We will also be looking for someone comfortable managing escalations and re-educating customers and business units on how best to manage their customers, so that the end result being a reduction in Council's exposure to risk. 

Ngā āhuatanga kei a mātou: What we offer

In return for your hard work, you can expect a flexible and supportive work environment. 
Ehara taku toa, he takitahi, he toa takitini My success is not mine alone, but the success of many.

Tono inaianei: Apply Now!
 
Applications close Wednesday, 2nd April 2025

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.