Change and Communication Manager

Date: 23-Nov-2021

Location: Central Auckland, NZ, 1010

Company: Auckland Council

•    Take ownership of the Change Management and Business Transformation delivery process
•    Use your stakeholder management, proactive communication, innovative thinking, and project management skill in driving change management strategies
•    Full time, fixed-term role based in Auckland Central


He angitūtanga: The opportunity

As the Change and Communication Manager, you will lead in defining, developing, and driving the execution of the overall Change Management Strategy and Plan for Optimisation Priority areas, and support the Directorate Portfolio initiatives in delivering comprehensive communication and engagement plans. 


Partnering with the People and Culture and the Customer and Community Services Lead Team is also crucial in this role in order to assess, define and develop a capability strategy to meet critical skill gaps and to implement transformation objectives and the strategic plan

He kōrero mōu: About you

It is essential that you have at least 10 years of experience working in Change Management and/or Business Transformation in large complex settings, requiring strategic impact, financial acumen, and management of stakeholder pressures

Your proven ability to understand best-practice customer service systems and processes, combined with your innovation and process/system (and cultural) improvement skills is paramount for this role. 

Since you will lead a diverse range of activities covered within the portfolio, particularly with respect to the successful delivery of customer service functions and organisational transformation, your excellent communications, commercial orientation, along with your high-level strategic policy analysis, formulation and implementation will contribute to your success in the role.   

Ngā āhuatanga kei a mātou: What we offer


In return, you’ll be part of a team of passionate professionals who has a strong Tikanga (set of values). You will have the chance to grow your technical expertise and get valuable experience that will set you up for career growth. You will have the support of an experienced team with a strong vision for growth. You will work with new technology in a team and organisation that supports and nurtures its people. You will get exposure to multiple systems and innovative projects. Finally, you will help Auckland Council to increase efficiency across the organization ensuring we help make our customers lives easier.

As a high-performing organisation, we place a high value on the quality of work done where achievements are regularly celebrated and recognised, embracing the culture of positivity, fun and passion into the workplace.  

Whakamaua kia tina! Be the how!

Tell us why you are interested in this opportunity and apply via the link.

Applications close Sunday, 12th December.
Please note that we may, however, be considering applications as they are received so, please do not delay in applying.


If you are an Auckland Council Employee (permanent or fixed-term), please apply via the Tupu internal careers page. Temps and contractors, please use the external careers site.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process