Change Manager

• Lead change in a dynamic, complex environment
• Be part of a team that values innovation, collaboration, and customer-centricity.
• Drive innovation and service excellence across Council Group
• 12 months Fixed-term role with potential to extend
• Salary between $145K - $155K per annum

He angitūtanga: The opportunity

As a Change Manager, you will play a central role in driving the successful implementation of Auckland Council’s new Group Shared Services (GSS) model. This significant organisational transformation involves the integration of core shared services functions across the Council group, including key Council-Controlled Organisations (CCOs) such as Auckland Transport, Tātaki Auckland Unlimited, and Watercare. Your role is to lead and coordinate the change approach across all impacted areas, ensuring the organisation is ready, aligned, and supported throughout this transition.

This position will also lead enterprise-level change activities, providing oversight of change impact analysis, readiness planning, and adoption strategies. It involves identifying and analysing change impacts, enabling sound decision-making through clear planning, and ensuring effective communication and engagement at every level. Collaboration across teams will be key to building a culture of readiness and resilience. As the transformation progresses, monitoring adoption, addressing barriers, and driving continuous improvement will ensure changes are not only implemented but sustained.

Key areas of focus for this role include:

• Leading organisational change for GSS integration across Council and CCOs
• Driving change strategy, planning, and stakeholder alignment
• Overseeing impact analysis, readiness tracking, and adoption
• Building enterprise-wide change capability and support lasting outcomes

Click this link to access the full Position Description

He kōrero mōu: About you

This is a fantastic opportunity for a Senior Change professional ( preferably from  an Organisational Change Manager background ) with a sharp strategic mindset and the ability to deliver complex, high-impact transformation in a large, fast-moving organisation. You’ll need to bring deep expertise in business and organisational change, a solid grasp of process and data analysis, and the resilience to manage competing priorities across multiple stakeholders. Experience in shared services or group-wide transformations is essential—this is a challenging environment where influence, precision, and execution matter. You’ll be expected to lead from the front, think at both programme and portfolio level, and drive tangible outcomes across diverse business units.

Key skills and experience we need include:

• Minimum 10 years’ experience delivering enterprise-wide change in complex environments (1,000+ FTE)
• Advanced skills in process mapping, gap analysis, and functional design using Visio or similar tools
• Proven ability to lead programme and portfolio-level change, including risk, resources, and stakeholder alignment
• Deep knowledge of formal change methodologies (e.g., ADKAR, Prosci) and group transformation in high-stakes settings

Ngā āhuatanga kei a mātou: What we offer

Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.5 million people. This is your chance to be part of something big. You’ll help shape how services are delivered across Auckland, work with passionate people, and contribute to a programme that’s making a real difference. Plus, we’re committed to te ao Māori and creating an inclusive, forward-thinking workplace.

Ehara taku toa, he takitahi, he toa takitini My success is not mine alone, but the success of many.

You’ll also have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership, Kiwisaver employer contribution additional to your base salary offered and a range of other partnership discounts! Click this link to find out more.

If you have questions about this role, email me directly at kennedy.sua@aucklandcouncil.govt.nz

Me Tono Ināianei!: Apply Now!

Applications close Sunday, 27 July 2025

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.