Shared Services Catalogue Manager

• Help shape and improve Auckland Council's shared services
• Great exposure across diverse groups
• Flexible working and option to purchase an extra week's leave

He angitūtanga: The opportunity

Auckland Council’s Customer and Shared Services (CSS) division has an opportunity for a Shared Services Catalogue Manager to join the CSS Executive Office team. 

This is a newly established role that will help shape how shared services are defined, governed, measured and improved across Council and its council-controlled organisations (CCO’s).

You'll be responsible for maintaining the service catalogue as the single source of truth for CSS services, whilst helping establish the foundations needed for a modern, customer-focused shared services model.

This role is ideal for someone who enjoys bringing structure to complexity, improving the way organisations work, and influencing positive change across multiple teams.

You could expect to work on:

• developing and improving the CSS service catalogue and service portfolio
• working with key stakeholders and customers to define services, ownership and standards
• supporting service reviews, documentation and governance
• identifying opportunities to improve service performance and customer outcomes
• working with Finance, service owners and leaders to connect services, costs and value

He kōrero mōu: About you

This role requires experience in service management, service delivery, product management, business improvement or customer-focused operational environments. You may have gained this experience within large, complex organisations, shared services environments, technology or customer-centric businesses.

We will be looking for specific experience with the key role requirements:

• developing, managing or improving service catalogues, service portfolios or product/service offerings 
• working across multiple business teams to define services, ownership and accountability
• supporting service governance, reviews or continuous improvement initiatives
• analysing information and translating it into practical recommendations and actions
• building trusted relationships and influencing stakeholders without direct authority

We still encourage you to apply if you have some but not all these requirements.

Ngā āhuatanga kei a mātou: What we offer 

 
At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.8 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement. 

 
We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.  

Together, we can create a Tāmaki Makaurau we can all be proud of.

View a snapshot of some of our employee benefits HERE
 

Me Tono Ināianei!: Apply Now!
Applications close: Sunday, 16 August 2026
 

Find a copy of the position description HERE
 

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.