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Business Process Analyst

Date: 21-Dec-2020

Location: Central Auckland, NZ, 1010

Company: Auckland Council


He angitūtanga: The opportunity

Our newly formed directorate, Group Services purpose is to help create an Auckland we can all be proud of. Our vision is to ensure our customers love us for the difference we can make, and our people feel excited, proud and energised. This role sits within the Corporate Strategy & Business Improvement department within Group Services

Reporting into the Head of Business Improvement & Enterprise Change, you will proactively deliver process optimisation opportunities that result in better experiences for customers and deliver internal process optimisation for our staff when performing their roles.

You will ensure opportunities for improvement are identified through comprehensive root cause analysis, value mapping and process mapping and that IT delivery projects are supported through the delivery of high quality user stories that are endorsed by the end users. You will also drive an agile and a lean innovative culture where delivery of improvement initiatives is fostered.

He kōrero mōu: About you

Tertiary qualified, you will bring 5 years business analysis and process design experience and proven experience facilitating improvement initiatives across large functional teams. You will have a solid understanding of and demonstrated experience in using Agile and Lean methodologies. Lean or Six Sigma Qualification/experience desired – green belt minimum.

With an excellent ability to effectively communicate orally and in writing, you will bring holistic thinking around E2E process performance, leading to change in business process, including process measurement and benefit tracking. You will have n-depth knowledge of structured problem solving and process management and improvement

You participate in initiatives to embed te ao Māori into the way we do things. You are willing to develop and build your own understanding and capability to contribute to the delivery of the directorate’s Māori outcomes and wider organisation’s vision to be responsive to the needs and aspirations  of  Māori  as outlined in the Māori Outcomes Performance Measurement Framework –Kia ora Tāmaki Makaurau.

Ngā āhuatanga kei a mātou: What we offer
As part of a dynamic team, this is your opportunity to make an impact. What we are trying to achieve is no mean feat, therefore we need people who enjoy a challenge, relish change and embrace ambiguity. If you feel you can contribute to this outcome through your experience, excitement, and ingenuity please take up our invitation to apply.
Applications close Sunday 24th January 2021.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.