Business Improvement Data Analyst

• Lead business improvement and change delivery
• Turn data into actionable insights
• Strengthen Customer Experience(CX) through data-driven projects
• Salary between $90K - $100K per annum

He angitūtanga: The opportunity

Our Analytics and Reporting team in the Data Services rōpū is recruiting for a talented Business Improvement Data Analyst for a 12-month fixed-term contract. This role is all about collaboration and project delivery—transforming data into insights that shape smarter decisions, guide change, and embed better ways of working. A key focus will be supporting the Customer Experience and Digital Services department with CX improvement initiatives such as e-rates instalments, waste processes, and dog nuisance management. You’ll also oversee CX CSAT surveys, using Qualtrics and related tools to capture the right data and build meaningful dashboards. From establishing current baselines to defining proposed changes and tracking future outcomes, this role makes a direct impact on how services are delivered across Tāmaki Makaurau.

Key Responsibilities:

• Undertake research and lead analysis to support business improvement and change initiatives.
• Create innovative reports that track and communicate key strategic outcomes.
• Translate data into actionable insights, clearly explaining implications and recommendations.
• Design dashboards and contribute to special analytics projects that strengthen business performance.

Click this link for the Position Description

He kōrero mōu: About you

Success in this position calls for mid-level expertise in analytics and reporting, with critical use of Power BI, SAP, Qualtrics, and other data tools to deliver actionable insights. The role requires someone savvy consulting and communication skills—working alongside stakeholders across all levels of the organisation to explain findings, influence direction, and ensure improvement initiatives are effectively implemented and sustained. Curiosity, innovation, and the ability to translate complexity into clear stories are key, along with strong relationship-building skills to support collaboration and delivery.

To be considered, candidates will bring:

• 3–5 years’ experience in business analysis.
• A tertiary qualification in business or computer science.
• Expertise in using technology and data tools, including Power BI, for insights.
• Solid experience in business planning, target setting, and measurement.
• Proven knowledge of Agile methodologies and change management frameworks.

Ngā āhuatanga kei a mātou: What we offer

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. Together, we can create a Tāmaki Makaurau we can all be proud of. 

As part of our organisation, please view a range of our: benefits

If you have questions about this role, email me directly at kennedy.sua@aucklandcouncil.govt.nz

Please note that applications will be assessed as they are received, but final decision will be made after the closing date.

Applications close Sunday 12 October 2025

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.