Cafe Duty Manager

Date: 20-Sep-2022

Location: NZ, 1010

Company: Auckland Council

  • Great organisational benefits on offer
  • Full time, permanent opportunity
  • A chance to join a large organisation that will nurture your growth and development


Tātaki Auckland Unlimited (TAU) combines the power of Auckland’s cultural richness with our successful destination management and economic development programmes. We are New Zealand’s largest producer of cultural, entertainment, sporting and wildlife experiences, and the largest regional economic development agency in the country. 


He angitūtanga: The opportunity


Our Café Duty Manager plays an important role in the successful management of staff and service delivery, ensuring smooth operations and achievement of the annual business plans.


Your role will be critical in the management of day-to-day processes, systems and procedures of the café. Your previous skills and experience in a management capacity will actively drive and demonstrate a culture of service excellent at the Café.


Key responsibilities include:


  • To manage the cafe on a day-to-day basis ensuring service quality and handling customer complaints
  • Optimally managing rostering and staff requirements, ensuring staff are replaced when sick leave or annual leave is taken
  • Contribute to developing the capability of staff through mentoring, coaching and identifying training and development needs to improve performance
  • Representing management after hours, acting-as the senior person on duty
  • Setting a high quality of standard service excellent and ensuring these are met by the team
  • Meeting with vendors and salespeople to order various food and supplies from various companies, ensuring the café standards are met and food and beverage offerings are kept up to date with current market trends
  • To manage the food and beverage service ensuring orders are placed for appropriate stock levels and food quality is maintained.


To view the full position description for this opportunity, please click here.


He kōrero mōu: About you


Our ideal applicant has the proven ability to lead, manage, motivate and develop staff with a background and firm knowledge of event management. Your background will ideally come from the event / hospitality industry as a Supervisor or Shift Leader previously.


While you will be working in the Café, meeting with suppliers, vendors and staff, you will also come equipped with the necessary skills to efficiently operate the Microsoft Office suite (such as Outlook, Excel and Word) and point-of-sale operating systems.


Ngā āhuatanga kei a mātou: What we offer

In this role your contribution will directly impact Auckland and New Zealand’s economic growth. You’ll be joining a progressive, diverse and busily thriving team who are working at the cutting edge. As part of Auckland Council Group, you'll gain access to many benefits and discounts, including discounted financial services and insurance, entertainment, lifestyle discounts and more.


Please tell us why you’re interested in this opportunity with a bespoke cover letter and apply via the link. 


Applications close Tuesday the 4th of October, 2022.


Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.