Business Systems Specialist

Date: 02-Aug-2022

Location: NZ, 1010

Company: Auckland Council

  • Role in a vibrant growing team
  • Full-time Fix-Term
  • Flexible working location


He angitūtanga: The opportunity

Auckland Council is at the start of our SAFe journey.  This presents a unique opportunity for an ICT professional to come and join us in this exciting journey.

The Auckland Council ICT Business Systems team is a growing and progressive team which works across the wider Council, to deliver technical consultancy and applications to enable business units to provide excellent customer service and meet their strategic objectives.  Some of the key areas we work closely with are our governance and regulatory services, leisure centres, libraries and many more.  We are all about continuous improvement & continuous learning to keep up to speed with the latest technology trends so we can best advise our customers.

Being part of the Business Systems team means you have a good level of application support expertise and have worked with different types of business applications with some understanding of application design & architecture and experience implementing a range of applications throughout your career. 

You will be working with multiple business units, vendors, and your ICT colleagues to implement complex technology solutions using a mixture of SAFe & waterfall methodologies.  You will need to bring your solution delivery and great problem-solving skills to help resolve complex application issues.


He kōrero mōu: About you

It is essential that you have at least 5+ years of broad experience in ICT, along with at least 3+ years of involvement in the implementation of diverse business applications in a complex business environment. Experience with Agile and/or SAFe would be an advantage but not essential as we are willing to train the right candidate.

Your knowledge in the end-to-end implementation and tier 2+ support of diverse applications in complex business environments, and digital and web service solutions will contribute to your success in this role. 

Since you will be liaising and facilitating activities between our business stakeholders, vendors/partners and other ICT teams your excellent communication skills and strong stakeholder management will be heavily put into practice.


Our ideal candidate would have:

  • Previous experience with application support.
  • Previous experience with AD, basic networking knowledge.
  • Experience working Agile/Scrum/SAFE environment.
  • SaaS applications experience.
  • Excellent written and verbal communication skills.
  • Problem solving and troubleshooting skills.
  • Great Customer service skills


We would expect you to:

  • Manage and deliver business applications to match Auckland Council needs.
  • Actively get involved in end-to-end ICT & business projects.
  • Contribute to continuous improvement activities in the applications and team.


The following skills would be advantageous:

  • SQL experience. Previous software development and support experience. Requirements gathering or BA experience. Experience working in ITIL, knowledge of incident management and problem management. Stakeholder management.


Tell us why you are interested in this opportunity and apply via the link.

Applications close:  28/08/2022

If you are an Auckland Council Employee (permanent or fixed term), please apply via the Tupu internal careers page. Temps and contractors, please use the external careers site.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process


Employees in receipt of salary protection and/or on the predecessor Council terms and conditions of employment, please note that the salary protection and/or predecessor Council terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Council terms and conditions.