Venue Protection Officer

Date: 30 Aug 2023

Location: Auckland Wide, NZ, 1010

Company: Auckland Council


  • Full-time permanent opportunities to be part of the security team at Tātaki Auckland Unlimited.
  • Take pride in your work and provide excellent customer service to visitors and stakeholders.
  • Be a proactive and supportive member of the safety and security team and promote a safe and healthy workplace.


He angitūtanga: The opportunity:


This position works across Tātaki Auckland Unlimited, its venues, and ancillary storage and provides support in the protection and security of the buildings (assets), contents, occupants, and users. The security officer role is responsible for ensuring that they provide excellent customer service to visitors and stakeholders to improve their experience at our venues. All TAU security activities are geared towards preparedness, readiness, and staff growth.


On a day-to-day basis, you will monitor and facilitate the operational security needs of a specified area or team, as set out by the roster. You will also be supported each shift by a supervisor from the communication centre, control officers, and patrol officers.


Key Responsibilities:

  • Complete all ongoing training requirements both online and in person, defined for this role.
  • Promote one-organisation initiatives and action on these service characteristics.
  • Promote activities and initiatives that help the organisation achieve its vision and mission.
  • Ensure that the security of Tātaki Auckland Unlimited venues and the safety of their occupants are maintained.
  • Make decisions and provide solutions that balance the needs of people, the organisation, and the environment.
  • Manage all security activities and duties in accordance with best practices and organisational requirements.
  • Work effectively on shift, following standard operating processes (SOPs) and/or under direction from the communication centre as required.


Click here to access the position description.
He kōrero mōu: About you.


Ideally, you will have 2-3 years of customer service experience. It would be advantageous to hold a certificate of approval, a security level 3 NZQA qualification, or equivalent experience in a related discipline.


You will also display the following:

  • Honest and reliable
  • Customer-centric focused
  • A high standard of personal presentation
  • Excellent written and oral communication skills
  • Ability to work independently and as part of a team.
  • Ability to think laterally, and creatively, and to make sound decisions.
  • A team player who supports and works with others to achieve organisational outcomes.


Ngā āhuatanga kei a mātou: What we offer.


You’ll be joining a team that truly has a passion for delivering exceptional safety and security services across all our venues while also engaging in and being part of a rich culture and environment with a wide array of stakeholders to engage with and bring on a journey.


As part of our Auckland Council Group, you’ll gain access to many benefits and discounts, including discounted financial services and insurance, entertainment, lifestyle discounts, and more. We are committed to diversity and have a culture built on trust and valuing individual and collective contributions. 


Come join us and have the satisfaction of knowing you are contributing to Tamaki Makaurau's economic growth. Apply now!

Applications close: Wednesday, September 13, 2023.


Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.


Tātaki Auckland Unlimited strongly encourages our employees to be fully vaccinated.