Title:  Venue Operations Coordinator / Duty Operations Manager

• Auckland Live and Auckland Conventions, Venues & Events are the trusted leaders in performing arts, culture, entertainment, and events.
• Full time permanent role based in Auckland CBD
• Great company culture; be part of a collaborative and supportive team

He angitūtanga: The opportunity

Auckland Live is the leader in performing arts, culture, entertainment and events in Auckland Tāmaki Makaurau, and is Aotearoa New Zealand’s largest performing arts platform. Auckland Conventions, Venues & Events facilitates and delivers exceptional events, including meetings, conferences, exhibitions, gala dinners, and awards ceremony from 10 to 3,000+ people.

We are seeking a professional Venue Operations Coordinator/Duty Operations Manager to be responsible for the successful delivery of events at Tātaki Auckland Unlimited (TAU) venues. This is an on the ground, hands on role that will work predominately across events at the waterfront venues and also support events across our range of TAU venues.

Key responsibilities include:

• Managing the onsite delivery of events across our venues to a high standard, covering all aspects of event services, including supporting pack in, event delivery and pack out activities including, catering, food and beverage and operational event management.
• Leading front of house and visitor experience functions with a focus on Manaakitanga, briefing and managing of event staff; being a point of escalation, resolving ticketing and health and safety issues and ensuring an exceptional experience for all patrons, clients and hirers.
• Chief Building Warden / Warden duties to facilitate the safety of staff and visitors, adhering to current licencing and organisational health and safety policies.
• Maintaining a positive working relationships across our Tātaki Auckland Unlimited whanau including Auckland Live & Auckland Conventions, Major Events and wider operational teams such as Facilities and Capital Works teams as well as clients, suppliers and operational stakeholders,
• Collaborate with service providers to ensure best practice is applied for all event and venue management activities

• Responsible for contributing to development of processes and continuous business improvement to support efficient and effective venue and event management.

He kōrero mōu: About you

Our ideal applicant come with minimum 3 years’ experience of working knowledge, at an operational/supervisory level, in a conference centre, hotel or similar hospitality or service-related environment including event delivery, liaison with sales, banquet operations (or similar) and on-the-day delivery to the client.

You have demonstrated high levels of customer service, with a focus on visitor experience, and excellent communication, interpersonal and relationship skills which will ensure you are able to work effectively, both as part of a team, and with both external and internal stakeholders, managing these crucial relationships to ensure overall success.

You're an approachable and communicative leader, with proven ability to manage a team, and motivate and develop people. You know how to effectively manage operational aspects of conference and event venues, have a professional and approachable manner, and have the ability to think on your feet and problem solve, while maintaining flexibility at all times.

You will be available to work flexible hours, (including evenings, early mornings, late finishes, weekends and public holidays)

Ngā āhuatanga kei a mātou: What we offer

You'll be joining a team of dedicated and respected experts working collaboratively to contribute to Auckland's growth and development. We are committed to diversity and have a culture built on trust and valuing individual and collective contributions.

• We offer a competitive salary, long service leave and learning and development opportunities.
• Work with a team of dedicated and respected experts who share a passion for making a difference
• Contribute to Auckland's growth and development by ensuring the right outcomes are achieved for the region
• As part of Auckland Council Group, you'll gain access to many benefits and discounts, including discounted financial services and insurance, entertainment, lifestyle discounts and more.

If you have a genuine desire to be part of the journey in creating a wonderful experience and positive outcome for Auckland, then please apply now by submitting your CV and cover letter expressing your interest!

Please click here to view a copy of the position description 

(The official title of this position is: Venue Operations Coordinator)

Applications close: 5pm Wed 27 May 2026

We may close this vacancy early if we receive sufficient applications for the roles. Therefore, if you are interested, please submit your application as early as possible.

This role is deemed safety-sensitive position, as such, applicants will be required to undergo a drug test prior to commencing employment.  

Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

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