Ticketing Account Executive

Date: 23-Sep-2022

Location: Auckland Wide, NZ, 1010

Company: Auckland Council

  • Join New Zealand's leading arts, entertainment, and events organisation
  • Inspire and engage with all Aucklanders and visitors to Tāmaki Makaurau Auckland

Auckland Live is a leader in live arts and entertainment and an active contributor to the vibrancy and creativity of our city. We are seeking a focussed, innovative, and passionate team member with great organisational and communicative skills to manage the ticketing requirements for the vast range of events housed within our venues.


Auckland Live is a part of Auckland Unlimited – Tāmaki Makaurau Auckland’s economic and cultural agency committed to making our region a desirable place to live, work, visit, invest, and do business.  As custodians of some of Auckland’s most iconic event venues - which include the Auckland Town Hall, Aotea Centre, Aotea Square, The Civic, Shed 10, The Cloud, and the Bruce Mason Centre - we present live arts performances and experiences that support the creative sector and provide opportunities for people of all ages to engage with the arts.


He angitūtanga: The opportunity


We have an exciting opportunity for a Ticketing Account Executive to manage clients’ ticketing requirements and for coordinating the activities of Auckland Live’s contracted ticketing service provider, Ticketmaster NZ. This is a busy role, and it involves liaising extensively with colleagues from other departments to ensure events are successfully ticketed and reported on while at the same time ensuring a high level of customer service is maintained with all our clients and patrons.


While no two days are the same, under the direction of the Ticketing Operations Manager, we are recruiting for a candidate that can demonstrate:


  • The ability to support all aspects of event ticketing, from initial consultation to post-event settlement.  Working with Ticketmaster and Auckland Live’s marketing team to ensure events are effectively marketed and supported.
  • Ensure clients’ event ticketing requirements are correctly implemented and effectively managed.  Providing advice and information pertinent to the unique requirements of each client.
  • Maintain and developing successful relationships with service providers and promoters
  • The ability to review and analyse sales data to produce insightful reports and information for internal and external clients.
  • Contribute to Marketing and Ticketing team operations, and supporting Auckland Live business plans.


Please click this link to review the full position description for this opportunity.


He kōrero mōu: About you

With your flair for relationship management, coupled with your organisational skills, ability to juggle multiple priorities and your strong attention to detail, you will thrive in this role. You will be highly motivated and will want to use your exceptional digital expertise, technical knowledge, and problem-solving skills to make a real difference


This opportunity plays an integral role in shaping and influencing our customer base dynamics. To succeed, we are ideally looking for candidates that have:


  • A minimum of two years’ experience in a ticketing environment and at least one year’s experience managing client relationships
  • The ability to build relationships and be very customer focused, as this is a front-facing role where you will be liaising with a wide range of staff, event promoters and customers
  • Experience working with one or more ticketing systems; a knowledge of Ticketmaster host system and CRM platform (Archtics) is desirable
  • Great attention to detail, an ability to multitask and stay calm under pressure
  • An open and collaborative approach and communicative style is essential
  • Strong computer and analytical skills; competence in Microsoft Office, particularly Excel
  • Experience and keen interest in working within performing arts or a commercial theatre environment is advantageous
  • Tertiary qualification in event management or equivalent preferred

Ngā āhuatanga kei a mātou: What we offer


A permanent full-time role, working 40 hours, Monday to Friday.


Please note from time to time you will be required to undertake work outside of normal office hours to fulfil Auckland Live's ticketing requirements and support events.


As part of the Auckland Council whānau, your work will help to enrich the lives of Aucklanders and will directly impact residents and visitors to our city. You will also have access to the full range of Council benefits – we have a range of discounts and deals with corporate suppliers which cover financial services, health, retail, and hospitality discounts to name a few. 

If you are on the lookout for an exciting role in ticketing for the performing arts and events, where you can apply your initiative, showcase your multi-tasking skills and strong work ethic, we want to hear from you!


Applications close Monday 10/10/2022.


Please attach a bespoke cover letter with your application highlighting why you'd like to work with our passionate and dedicated team at Auckland Live.


Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.