Regulatory Support Officer | Expressions of Interest

He angitūtanga: The opportunity

Auckland Council’s Building Consent team currently has a number of full-time permanent Regulatory Support Officer positions available in Albany or Central Auckland. These roles will report directly to their respective Team Leaders.

You will have the opportunity to use your solid organisational and administration skills to provide process support, ensuring the smooth running of our end to end consenting processes for our building consent department. This is a customer-focused role that will allow you to be part of our hardworking and supportive team environment. 

Our team strives to provide the best quality service possible to our customers. With a “can do” attitude there are real progression opportunities for you within the team and wider Auckland Council. This is a role that sits in a fast-paced environment, tight deadlines and working at pace delivering quality outcomes.

Day-to-day you could expect to work on:

• To provide end-to-end support for all consenting applications in the department for Building Consents.
• Deliver high quality customer excellence to internal and external customers.
• Ensure the accuracy and consistency of regulatory consent data.
• Be responsible for handling all customer inquiries and complaints related to financial disputes, invoicing, and regulatory applications, to ensure satisfactory customer outcomes.

You can find the position description HERE

He kōrero mōu: About you

To be successful in this role you will be system savvy, able to easily adapt to new technology, and have previous experience in administration. Your excellent communication skills will help you excel in this customer-focused role. A proactive nature along with your great attention to detail and understanding of Microsoft Office applications (Word, Excel, etc) will strengthen your application. Having a good understanding of building legislation and previous SAP experience would make your application stand out.

What we will be looking for:

• Excellent written and oral communication.
• Minimum 4 years of previous experience in a business administration and Customer Service role.
• Confidence around working with complex databases and information.
• Experience managing financial account reconciliations & Customer disputes.

Ngā āhuatanga kei a mātou: What we offer

Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.5 million people. We are progressive socially, culturally and environmentally while we work towards creating change having an impact on our journey to becoming a world-class city for our ratepayers and residents.

You’ll be joining a team of passionate administrators, who are working towards providing the best local and regional building consenting services for Aucklanders. Our team is results-driven and genuinely want to help our customers to realise their property dreams. This varied role offers you a different challenge every day and will offer you the empowerment of your own learning to enable you to continually grow your knowledge within our team.

Ehara taku toa, he takitahi, he toa takitini - My success is not mine alone, but the success of many.

As part of our Auckland Council Group, you’ll also have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts! Click HERE to find out more about our employee benefits package.

If this sounds like your next career step, apply today with your cover letter and CV! Tono Mai: Apply Now!

Applications close: 28 September 2024

Salary range $55,000 - $62,000 (depending on skillset and experience)

Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

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