Network Libraries & Council Services Assistant

• Tāmaki Makaurau needs you! Work closely with your local community
• Work across Rodney North board and Hibiscus and Bays North Boards (Libraries include Wellsford, Warkworth, Mahurangi East, Orewa and Whangaparaoa) 
• Permanent part-time opportunities available - 32hours per fortnight

He angitūtanga: The opportunity

Ngā Pātaka Kōrero o Tāmaki Makaurau (Auckland Libraries) have a strong community focus and we are an extraordinary destination for the people of Auckland.  Our Network Library & Council Service Assistants play a vital part in our library team by providing coverage to a range of libraries across North/West local boards. You will be working within a library whānau that has a team culture strong in te reo and tikanga Māori, a place where everyone can feel they belong. 

No two days are the same, you will greet and assist customers with a variety of queries from assisting customers to access library & council services, supporting with the delivery of programmes and events, digital troubleshooting, Wi-Fi, and general computer queries.

We are looking for a service assistant to work for the Rodney North board and Hibiscus and Bays North Boards (Libraries include Wellsford, Warkworth, Mahurangi East, Orewa and Whangaparaoa) 

To ensure our libraries are supported across all opening hours and days we will need you to work a minimum of two weekend days per fortnight and be available for shifts across all opening hours (including late nights).  Our Network Library & Council Service Assistants work at all sites within their contracted local boards, so you will need to be able to reach all sites within your area. 

He kōrero mōu: About you

Flexibility, adaptability, superb people skills, a willingness to learn, a passion for customer service and a can-do attitude are essential.

The ideal candidate will be:
•    Thrive on providing an amazing level of customer service
•    An outstanding communicator who is able to build and
      maintain relationships with a wide range of people
•    A quick learner who would be able to assist people with technology queries
•    Love working with tamariki and can assist with programmes
•    Enjoy day-to-day frontline library service and the opportunity
     to connect directly with our library patrons.
•    Is flexible around working days and hours with availability on
     weekends and some late nights required 

Ngā āhuatanga kei a mātou: What we offer

These are part-time positions working a minimum of 32 hours per fortnight, with the option to pick up additional shifts as they become available. We offer a role that has variety and flexibility. You will have some ability to choose days of work that suit you. You will have the opportunity to experience different teams and ways of working across Auckland Libraries. 

Here you’ll have the opportunity to work across the largest public libraries in Australasia and serve one of New Zealand’s fastest growing cities.  In return for your hard work, you will be immersed in a team of remarkable and talented professionals who have a passion for people, an opportunity to grow your career within the Auckland library team and Auckland Council. 

You will also have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts! 

Application close: Monday 5th June 2023

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Employees in receipt of salary protection and/or on the predecessor Council terms and conditions of employment, please note that the salary protection and/or predecessor Council terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Council terms and conditions.

Auckland Council strongly encourages our employees to be fully vaccinated.