Libraries & Council Services Assistant - West & North Auckland

Date: 14-Jan-2022

Location: Auckland Wide, NZ, 1010

Company: Auckland Council

•    Tāmaki Makaurau needs you! Work closely with your local community 
•    Extensive training provided
•    Multiple opportunities available across our West & North Auckland libraries 
He angitūtanga: The opportunity
Ngā Pātaka Kōrero o Tāmaki Makaurau (Auckland Libraries) have a strong community focus and we are an extraordinary destination for the people of Auckland.  Our Library & Council Service Assistants play a vital part in our library team ensuring that our libraries provide a world-class customer experience that is second to none across the entire Auckland network.
You will be working within a library whānau that has a team culture strong in te reo and tikanga Māori, a place where everyone can feel they belong. 


No two days are the same, you will greet and assist customers with a variety of queries from assisting customers to access library & council services, supporting with the delivery of programmes and events, digital troubleshooting, Wi-Fi, and general computer queries.
Copy & paste the following link into your web browser to view the position description: https://bit.ly/3tr3Oj6


He kōrero mōu: About you
Flexibility, adaptability, superb people skills, a willingness to learn, a passion for customer service and a can-do attitude are essential.


The ideal candidate will:
•    Be willing to help create a whānau environment where everyone works together to achieve team goals
•    Enjoy working with people from diverse ethnicities and backgrounds particularly Pasifika and whānau Māori
•    Be a quick learner who would be able to assist people with technology queries
•    Love working with tamariki and can assist with programmes
•    Enjoy day-to-day frontline library service and the opportunity to connect directly with our library patrons. 
Ngā āhuatanga kei a mātou: What we offer
Here you’ll have the opportunity to work across the largest public libraries in Australasia and serve one of New Zealand’s fastest growing cities.  In return, you’ll be immersed in a team of remarkable and talented people who have a passion for people, their community and who love making a difference in helping to make Auckland a vibrant place to live, work and play.


We have multiple permanent & fixed term opportunities available, hours ranging from 16 to 38 hours part-time and 40 hours full-time a week.
Many of our libraries are open 7 days a week so flexibility around working days, including weekends and late nights, is required.  Every day is a new experience!


If you are a pro-active team player and looking for an opportunity to broaden your skillsets and experience, we would love to hear from you!


Tono mai: Apply Now!
Applications close Sunday 30th January at 11.59PM


Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.


Any offer of employment from Auckland Council will be conditional upon you being fully vaccinated and providing suitable evidence of vaccination or medical exemption.