Housekeeping Team Lead

Date: 3 Sep 2023

Location: Auckland Wide, NZ, 1010

Company: Auckland Council


  • Full-time permanent opportunity to be part of our team at Tātaki Auckland Unlimited.
  • Take pride in your work and deliver effective communication to internal and external customers as required.
  • Lead and support your team to achieve operational efficiency through adequate training and coaching.


He angitūtanga: The opportunity.


In this role, you have ownership of the efficient day-to-day operations of your functional team to ensure the safe and cost-effective delivery of the event programme to Aucklanders and visitors. You will also support your functional manager in day-to-day operations. You will maintain the work and service standards required by your skilled team.

You are responsible for creating accurate reporting to ensure safety and operations objectives are met and can be relied upon to inform decisions. You own the employee life cycle of the team, from recruitment to induction to their ongoing career development. This role is responsible for the safety of your team and ensuring that the correct training and equipment are available and understood.


Key Responsibilities:

  • Manage the workforce plan for the team, ensuring you are aware of resourcing, shortages, or risks with support from your function manager to solve them.
  • Create appropriate rosters to deliver efficient service as required and manage roster changes as they occur.
  • Communicate with stakeholders to avoid surprises and ensure full support for programming.
  • Work on the systems required for your role, ensuring the development and maintenance of our database, systems, policies, and procedures.
  • Undertake a training role in areas of professional expertise to widen the skills and knowledge of others.
  • Work closely with other teams to understand how we collaborate to achieve seamless operations and desired outcomes.
  • Promote activities and initiatives that assist the organisation in achieving its vision and mission.
  • As an employee of the organisation, you are required to be associated, as required, with Civil Defence Emergency Management or any exercise that might be organised in relation to this organisation function.


Click here to access the position description.
He kōrero mōu: About you.


Ideally, you will have 3+ years of relevant experience in an operational role. You can demonstrate a good level of literacy, critical thinking, and responsibility for the performance of others.


You will also display the following:


  • Able to build relationships and communicate at all levels.
  • Utilise time efficiently and meet deadlines.
  • Able to provide technical training and coaching to the team.
  • Highly developed conceptual and planning skills; able to multi-task
  • Proven supervisory experience in leading teams.
  • Experience with operations for events, sustainability, and staff rostering
  • Proven use of Microsoft computer programmes (Outlook, Word, Excel, Teams) with good keyboard skills and event application
  • demonstrated a career working in an industry with variable rosters, including evenings, early mornings, late finishes, weekends, and public holidays, with a commitment to ongoing variable rosters.


Ngā āhuatanga kei a mātou: What we offer.


You’ll be joining a team that truly has a passion for delivering exceptional service while also engaging in and being part of a rich culture and environment with a wide array of stakeholders to engage with and bring on a journey.


As part of our Auckland Council Group, you’ll gain access to many benefits and discounts, including discounted financial services and insurance, entertainment, lifestyle discounts, and more. We are committed to diversity and have a culture built on trust and valuing individual and collective contributions. 

Come join us and have the satisfaction of knowing you are contributing to Tamaki Makaurau's economic growth. Apply now!

Applications close: Monday, September 25, 2023.


Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.


Tātaki Auckland Unlimited strongly encourages our employees to be fully vaccinated.