Title:  Duty Operations Manager

Auckland Live is the leader in performing arts, culture, entertainment, and events in Auckland Tāmaki Makaurau, and is Aotearoa New Zealand’s largest performing arts platform. Auckland Conventions, Venues & Events facilitates and delivers exceptional events, including meetings, conferences, exhibitions, gala dinners, and awards ceremony from 10 to 2,000 people.

Auckland Live and Conventions presents events across Auckland's major performing arts venues and stadiums - Aotea Centre, Auckland Town Hall, The Civic, Aotea Square, Bruce Mason Centre, Shed 10, The Cloud, Viaduct Events Centre, Go Media Stadium, North Harbour Stadium, Western Springs Stadium, Auckland Art Gallery, Auckland Zoo and MOTAT.

He angitūtanga: The opportunity

We are seeking a talented, professional Duty Operations Manager to manage the onsite delivery of events across our portfolio of venues, covering all aspects of event services, including venue, front of house, catering, food and  beverage and operational event management.

The key purpose of this casual role involves planning and delivery of events, pack in and pack out and daily operations, delivering of exceptional customer service and adhering to current licencing and organisational health and safety policies.

Responsibilities include delivering events to a high standard; leading front of house and visitor experience functions with a focus on Manaakitanga: briefing and managing of event staff; being main point of escalation, resolving ticketing and health and safety issues and ensuring an exceptional experience for all patrons.
 
Please click here to access the position description.
 
He kōrero mōu: About you

Our ideal candidate is a talented people leader with proven experience in hospitality and events.

• A minimum 3 years’ experience at an operational/managerial level, in a conference centre, hotel or similar hospitality or service-related environment, including experience in food and beverage service, is desirable.
• You're an approachable and communicative leader, with proven ability to lead; manage a large team, and motivate and develop people
• You know how to effectively manage operational aspects of conference and event venues, have a professional and approachable manner, and have the ability to think on your feet and problem solve, while maintaining flexibility at all times.
• You have demonstrated high levels of customer service, with a focus on visitor experience.
• You will ideally be available to work flexible hours, (including evenings, early mornings, late finishes, weekends and public holidays)

 
Ngā āhuatanga kei a mātou: What we offer

• This role has casual rostered shifts over 7 days which will include evenings, weekends and public holidays, dependent on the event requirements.
• You will be joining a team of dedicated and respected experts working collaboratively across the region to contribute to Auckland's growth and development. We are committed to diversity and have a culture built on trust and valuing individual and collective contributions.

   
Applications close 5pm Friday 23 May 2025.
 
Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

This role is deemed safety-sensitive and in line with Auckland Council policy, you will be required to complete pre-employment drug and alcohol testing. 

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