Customer Service Assistant

He angitūtanga: The opportunity  

We currently have five casual Customer Service positions available; you will need to be available to work a variety of shifts including at least 2 weekends in every month and at least 2 weekdays.  

Part of this role will be to host and manage the booked birthday parties and deliver our Te Wao Nui Tours and Tamariki Time when available. Tamariki Time is a joyful experience for all involved where you will go through songs and movement entertaining the young children.  

You will also be required to support other parts in our front facing customer service environment. 

For a full position description, please click here: Customer Service PD

He kōrero mōu: About you

We are looking for out-going, confident and enthusiastic kaimahi who can provide outstanding customer service and manaakitanga to our visitors.

As a guideline you will have: 

• Experience within a customer facing environment.
• The ability to build rapport easily with customers.
• An understanding of tikanga Māori or be conversationally strong in Te Reo Māori
• Previous experience working with Tamariki would be advantageous.
• Availability over the Xmas and New Year period is required

You will also be keen to learn more about work within the Visitor Services space and supporting the wider team.

Ngā āhuatanga kei a mātou: What we offer.

The rate per hour for these roles is the living wage of $27.80 per hour.

We are a supportive team that embrace diversity and inclusion, while promoting your personal career aspirations and exposure to interesting opportunities within the Zoo. 

Tono mo te mahi/To Apply:

• We will be holding an assessment day for this role in lieu of traditional interviews. Please only apply if you can attend in person on the day. No exceptions can be made. Tuesday 12th November 1230pm – 330pm at Auckland Zoo. 
• We recruit for these roles regularly so if you can’t make it this time there will be another opportunity.
• You need to be present in New Zealand at the time of application and have the right to work in NZ already. We are unable to support visa applications for this role.
• No need to add your roles in the non-mandatory fields if your CV is up to date
• No need to provide a cover letter, please answer the screening questions instead

• Applications close at 11.59pm on Saturday 26th October 2024

If you have specific questions regarding this role, please contact me via email at: 

gina.seward@aucklandcouncil.govt.nz.

Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Employees in receipt of salary protection and/or on the predecessor Tātaki Auckland Unlimited terms and conditions of employment, please note that the salary protection and/or predecessor Auckland Unlimited terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Unlimited terms and conditions.

Tātaki Auckland Unlimited strongly encourages our employees to be fully vaccinated.