Credit Control Team Member

He angitūtanga: The opportunity

Auckland Council’s Financial Transactions department has an amazing opportunity to join the Credit Control team on a permanent full time basis.The Credit Control team manage Council’s debt by reducing liabilities and working on debt collection processes.

As a Credit Control team member, you will work in this space to deliver excellent customer service and escalation resolution. You’ll ensure all transactional queries are resolved in an efficient and professional manner. You may also be required to look after debt in other portfolios as a learning development opportunity.

Day-to-day you could expect to work on:

• Inbound and Outbound calls
• Prompt customer account management, including monitoring and customer follow ups
• Potentially preparing cases for legal action

He kōrero mōu: About you

This role requires 3-5 years’ experience from similar credit control or debt collection roles. With this proven experience in debt management, you understand the complexities associated and the importance of providing outstanding customer service when liaising with others.

We will be looking for specific experience with:

• Working in a large debt collection environment, high volume and high value
• ERP systems
• Confidence working through high outbound call volumes
• Influencing stakeholders and directing conversations
• Dealing with escalations in a polite, calm and firm manner

Familiarity with the following will be highly advantageous:

• New Zealand legislation
• Statutory environment
• Local Government

Ngā āhuatanga kei a mātou: What we offer

Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.5 million people. We are progressive socially, culturally and environmentally while we work towards creating change having an impact on our journey to becoming a world-class city for our ratepayers and residents.

So what’s in it for you? You’ll be immersed in a small and diligent team. You’ll be exposed to all facets of  strategic financial advice and build your network across council. This opportunity will allow you to actively participate in the development of yourself and team to enhance your capability and influence.  

We offer a flexible working arrangement, competitive salary, and varied learning and career progression opportunities across the wider Council group. You’ll be joining a team of dedicated and respected experts working collaboratively across the region to contribute to Auckland’s growth and development. We are committed to diversity, have a culture built on trust and valuing individual contributions, and are driven to provide the right outcomes for our customers and our environment.

You’ll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts - take a look here!: https://bit.ly/3Asuhz1