Title:  Control Room Operator

• Are you up for the challenge? Join our team and make a difference in ensuring a safe and secure environment!
• This is a fantastic opportunity to join our Security team at Tātaki Auckland Unlimited.
• This is a permanent, full-time opportunity, working 40 hours per week on a shift or rotational basis.

He angitūtanga: The opportunity

We are seeking a motivated and detail-focused Control Room Operator to join our Safety and Security team. In this role, you will work closely with the Shift Supervisor to monitor and operate CCTV, access control, and alarm systems, ensuring the safety and security of people, venues, and assets at all times. You will be able to follow procedures and best practices while responding calmly and effectively in a fast-paced environment.

Key Responsibilities:

• Always ensure the highest level of security for buildings and contents.
• Assess and deal with security risks through sound workplace practises.
• Ensure that the security of Tātaki Auckland Unlimited Venues and the safety of occupants are maintained.
• Adhere to all rules, regulations, and procedures pertaining to security and the organisation’s code of ethics.
• Treat all information and procedures as strictly confidential.
• Participate in all training, meetings, and development exercises as may be required.
• Assist in preparations for and clearance of special security operations.
• Be a proactive and supportive member of the Safety and Security team.
• Make decisions and provide solutions that balance the needs of people, the organisation, and the environment.
• Take individual responsibility for health and safety.
• Identify and report all hazards and take action to eliminate them where practicable.
• Carry out the duties of a fire warden in the event of a fire alarm activation or other building evacuation.

Please click here to access the position description for this opportunity.

He kōrero mōu: About you

You will be highly motivated with strong observation and problem-solving skills. You have a strong understanding of security principles, best practices, and procedures. Familiarity with various security systems, including CCTV, access control, and alarm systems. You will enjoy working as part of a wider team of security personnel with a high level of integrity, confidentiality, and ethical conduct.

To be successful in this role, you will also display the following:

• Ability to multi-task effectively in a fast-paced, high-pressure environment.
• Strong communication and relationship-building skills, with the confidence to take charge in challenging situations and work collaboratively with stakeholders at all levels of the organisation.
• Highly vigilant with exceptional attention to detail, able to identify unusual or suspicious behaviour and escalate concerns promptly and appropriately.
• Self-motivated with the ability to maintain focus and accuracy during extended periods of monitoring.
• Strong ability to learn new systems and processes quickly, with a willingness to undertake on-the-job training.
• Proven ability to liaise with external agencies and internal staff to ensure CCTV systems are used appropriately, maintaining high evidential standards.
• Deliver professional, efficient service across radio, telephone, and Microsoft Teams communications.
• Maintain and update standard operating procedures in partnership with the Security Development Advisor.
• Flexible and adaptable, responding effectively to changing operational and organisational needs

Applications close 25th Jan 2026

Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Applicants will be required to undergo a drug test prior to commencing employment