Compliance Officer - Noise

He angitūtanga: The opportunity

Auckland Council’s Environmental Health Response team has an opportunity for a Compliance Officer – Noise to join a dedicated group committed to protecting community wellbeing.

In this role, you’ll be at the forefront of responding to noise complaints, carrying out proactive investigations, and helping Aucklanders understand their rights and responsibilities.

You’ll play a key part in ensuring our city remains a safe, vibrant, and respectful place to live, work, and play. If you enjoy work that’s varied, people-focused, and genuinely impactful, this role offers a chance to make a meaningful difference every day.

Day-to-day you could expect to work on:

• Responding promptly and accurately to noise complaints, ensuring compliance with statutory requirements, SLAs, and KPIs
• Carrying out proactive investigations, enforcement action, and noise monitoring (including background and pre/post‑consent assessments)

• Supporting contracted Noise Control Officers and assisting with escalated or repeat noise issues
• Managing escalated cases, keeping all parties informed, and liaising with senior staff and specialists as needed

• Auditing contractor performance and contributing to continuous improvement across the team
• Participating in out‑of‑hours duties and supporting other Environmental Health teams with low‑risk public health inspections during quieter periods

Please note: This role works standard business hours, with regular out‑of‑hours duties—particularly on Friday evenings and weekends, this will be managed through flexible working arrangements.

Click HERE for a copy of the Position Description

He kōrero mōu: About you

This role requires experience in similar regulatory or compliance-focused roles, with a sound understanding of investigative techniques, legislation, and customer-focused problem solving. You’ll be someone who thrives in dynamic environments, communicates confidently, and can navigate challenging situations with professionalism and empathy.

You’ll bring a strong commitment to continuous improvement, a collaborative working style, and the ability to balance enforcement with education. Your approach will be calm, fair, and solutions‑oriented, ensuring actions are proportionate and aligned with Council policies.

We will be looking for specific experience with:

• Conflict resolution, mediation, and negotiation in frontline regulatory environments
• Applying legislation, assessment techniques, and sound problem‑solving
• Working confidently with diverse communities and maintaining strong customer service standards
• Excellent verbal communication and written communication
• Computer skills & knowledge including Windows environment, Microsoft Word, Excel, and Outlook
• Holding a current NZ driver’s licence

• At least two years’ experience working in a front-line regulatory enforcement environment.
• A certificate in environmental noise measurement and assessment, or similar, is preferred but not essential.

If you’re motivated by meaningful community impact and enjoy work that blends investigation, customer service, and problem solving, this could be the perfect next step in your compliance career.

Ngā āhuatanga kei a mātou: What we offer

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

Together, we can create a Tāmaki Makaurau we can all be proud of.  Tono Mai: Apply Now!

As part of our organisation, please view a range of our: Benefits

Application close date: 25 June 2026

The remuneration range is $76,160 - $80,640 (based on skills and experience)

Our employer Kiwisaver contribution is additional to base salary offered.

***This role is deemed safety-sensitive and in line with Auckland Council policy, you will be required to complete pre-employment drug and alcohol testing.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.