Business and Process Improvement Lead

Date: 13 Sep 2023

Location: Auckland Wide, NZ, 1010

Company: Auckland Council


  • Are you passionate about business improvement?
  • This is a fantastic opportunity to contribute to Auckland’s outcomes.
  • Full-time opportunity to lead business and process improvement at Auckland Council.

He angitūtanga: The opportunity


The Business and Process Improvement team delivers business improvement initiatives for the wider Finance Division. This is a broad role that requires a passion to work with our customers to identify, prioritise, and implement a pipeline of work across a range of finance disciplines. Reporting to the Business and Process Improvement Programme Manager, you will ensure continuous improvement initiatives are defined, designed, planned, resourced, and implemented successfully. You will drive opportunities for performance improvement and increase engagement with and delivery of continuous improvement initiatives.


Key Responsibilities:

  • Deliver excellent customer service outcomes.
  • Build and maintain effective relationships with council stakeholders.
  • Integrate technology initiatives into processes to enable greater work efficiencies.
  • Provide end-to-end process documentation as required.
  • Develop accurate, standardised reporting across the unit.
  • Take direct responsibility for training, guidance, and the development of improvement.
  • Support the delivery of continuous improvement activities, working with the Business and Process Improvement Programme Manager and the Lead Team to identify opportunities for development, process improvement, and reporting enhancements.
  • Work closely with the corporate hub as part of the community of practice ‘hub and spoke’ model for business and process improvement across the enterprise.


Click here to view the position description.


He kōrero mōu: About you


You will have 8 years of experience leading improvement initiatives across large functional teams and hold a tertiary qualification in a related field.


To be successful in this role, you will also display the following:

  • Ability to report data and trends to key stakeholders.
  • Working knowledge of using Agile and Lean methodologies.
  • Experience in mentoring and developing a high-performing team.
  • Experience in building a culture of collaboration, innovation, performance, and transparency.
  • Experience in achieving outcomes and results through influencing the way resources are utilised while working in a virtual team environment.
  • Good financial acumen and highly competent financial management skills
  • Excellent analytical and problem-solving skills: able to identify and define problems, provide resolutions, and make decisions using sound judgement, frequently in time-pressured situations.


Ngā āhuatanga kei a mātou: What we offer

As part of a dynamic team, this is your opportunity to make an impact. What we are trying to achieve is no mean feat; therefore, we need people who enjoy a challenge, relish change, and embrace ambiguity. If you feel you can contribute to this outcome through your experience, excitement, and ingenuity, then please apply.

You will also have access to a range of fantastic Auckland Council benefits and a range of other partnership discounts!


Ehara taku toa, he takitahi, he toa takitini. My success is not mine alone, but the success of many.


Applications close: Wednesday, September 27, 2023.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.


Auckland Council strongly encourages our employees to be fully vaccinated.