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Technology Specialist | Te Manawa - Westgate

Date: 06-Jan-2019

Location: West Auckland, NZ, 1010

Company: Auckland Council

  • Be part of Auckland’s first integrated community services facility
  • A new way of working and delivering outstanding service to our customers
  • Ongoing training and career development opportunities

He angitūtanga: The opportunity

Opening around the end of March 2019, Te Manawa will deliver a seamless and integrated service for customers to access library services, creative facilities, community programmes, bookable spaces and customer services, all under one roof.

In this role you will be the first point of contact for technology related queries from staff, while maintaining a high standard of technical service and support to staff and customers. You’ll also assist the Operations Lead with facility management, such as security systems and plant for the site along with caretaking a range of digital and AV equipment and software. You’ll act as a key liaison between ICT, Libraries and other areas of Council to keep updated on technical changes and opportunities.

He kōrero mōu: About you

It goes without saying that you embrace new technology and are tech-savvy, coupled with the ability to explain technical terms in a simple and easy way to a range of customers with diverse backgrounds.

You’ll have experience in a face to face customer service role, ideally delivering services, supporting digital programmes or technical support. You’ll ideally have experience in the maintenance and ongoing support of library systems. You’ll also be familiar with building access systems and venue technical equipment, which may include AV equipment and other technologies.

Ngā āhuatanga kei a mātou: What we offer

We will offer you a career enhancing opportunity, competitive remuneration and to be part of Auckland’s meaningful history. You’ll be part of a team that is passionate about what we do.

If you are high performing, passionate about Auckland and the world around you and would like the chance to facilitate making tangible and visible improvements to our environment, then join us.

This is a permanent opportunity working 40 hours per week on a variable schedule. Te Manawa will open seven days a week so flexibility around working hours including evenings, weekends and public holidays is required. Training for the successful candidate will start 04 March 2019.

Applications close Thursday, 24 January 2019.

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.