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Canine Complaints Advisor - Fixed Term

Date: 13-Aug-2019

Location: South Auckland, NZ, 2104

Company: Auckland Council

  • Help dog owners keep their beloved pets and neighbours happy
  • Manukau focus but flexible on location
  • Full Time until 20 November 2020


He angitūtanga: The opportunity

Our beautiful city of Tāmaki Makaurau is a peaceful haven for pet owners and pets alike. However, there may be times when this peace can be interrupted by a dog who needs some attention.  You will be responding to and resolving barking complaints received by our contact centre team. 


On a daily basis, you will be in touch with dog owners to assist them in abating the noise made by their barking dog; with complainants to explain the difference between nuisance barking and normal dog behaviour and act as a mediator between dog owners and complainants to come to a resolution.


He kōrero mōu: About you

Described as cool, calm and confident, you're a skilled communicator with a background in customer services or mediation. You are also someone who is able to offer excellent and unbiased customer service to all parties, love animals and enjoy finding solutions to difficult situations where someone's beloved pet is involved.  Be the unbiased voice that helps mediate and resolve barking complaints. Knowledge of dog behaviours highly regarded.


Ngā āhuatanga kei a mātou: What we offer

Along with the benefits that comes with being part of Auckland's largest employer, you will be part of a team who are passionate about ensuring that Tāmaki Makaurau continues to be a peaceful haven for both dog owners and their neighbours.


Please note, the official title of this position is Bark Advisor.


Applications close Friday, 23 August 2019.


Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.