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Business Systems Product Lead

Date: 09-Feb-2021

Location: Central Auckland, NZ, 1010

Company: Auckland Council

•    Be our product expert for the solutions used by the Council’s Contact Centres & Service Centres
•    Work closely with the Product Owner to prioritise the work for the 4-person support team, which is a mix of iterative enhancements, new feature development & BAU support
•    Run the daily stand-up’s, sprint planning, backlog grooming & retrospectives in a full-time permanent capacity based in Auckland CBD


He angitūtanga: The opportunity


As the Business Systems Product Lead, you will support the delivery and management of a diverse portfolio of applications and technologies across a large customer group spanning all council departments. You will work in close partnership with business customers to understand their problems, future direction and strategy in order to recommend appropriate solutions whilst managing senior business stakeholder expectations effectively.


Delivering effective end-to-end services including product design, development, implementation, and support will be a vital part in your role.  


A key accountability of this role is to provide technical leadership and subject matter expertise for Council Contact Centres and Service Centres, and you will work closely with the Customer Services staff members and senior management.

He kōrero mōu: About you


It is essential that you have at least 10+ years of hands-on experience in IT, by which 7+ years of technical/functional experience in business applications and integration and 5+ years in leading a technical team on large scale projects. 


To be considered for this role, you will have considerable knowledge and experience working with Contact Centre & Customer Services technology environments and have demonstrated leadership skills that can be applied in the Customer Services field. 


You will also have experience working with & leading teams using Agile methodologies.


Since this role will be involved in managing a significant number of vendors and in negotiation of contracts to ensure Council gets best value for money balancing risks and costs; hence, your expert knowledge in RFP and contracts management will be put into practice. 


Your solid exposure in SaaS solutions management and involvement in business process reengineering will contribute in your success in this role. 


Ngā āhuatanga kei a mātou: What we offer


You will join one of the largest Information Communications and Technology Services (ICT) capabilities in New Zealand.  Additionally, you’ll be part of a team of passionate professionals which has a strong tikanga (set of values).  


Whakamaua kia tina! Be the how!


Tell us why you are interested in this opportunity and apply via the link. 


For more information you can also contact Toby Edrada at toby.edrada@aucklandcouncil.govt.nz for a confidential chat.

Applications close Sunday, 7th Mar 2021

Please note that we may, however, be considering applications as they are received so please do not delay in applying.


Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process