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People Solutions Advisor

Date: 12-Feb-2019

Location: 0, NZ, 1010

Company: Auckland Council

  • Permanent role, based in Auckland CBD
  • Propel your career forward within our large People & Performance team 
  • Utilise your customer service skills in a fast-paced and engaging role

He angitūtanga: The opportunity

As a People Solutions Advisor, you will be responsible for providing efficient and effective phone and web-based People & Performance-related advice to Auckland Council employees and leaders. You’ll serve as the first point of contact for staff seeking employment advice, support with People-related processes in Tupu, and interpretation of Auckland Council’s HR policies and processes. Working closely with the wider People team, you’ll escalate enquiries where needed to the correct channels, and ensure all cases are tracked and recorded accurately in the system. 
He kōrero mōu: About you

You will have at least three years’ experience working in a high-volume customer-service position and bring with you high-degree of emotional intelligence and resilience. Ideally, you’ll have some prior experience working in an HR environment and have some familiarity with NZ employment legislation or Auckland Council employment policies. You’ll be an exceptional spoken and written communicator, and a flexible approach, and be flexible when it comes to juggling conflicting priorities and managing your time. As this role will see you frequently using TUPU, Āwhina and other systems, it goes without saying that you’ll be computer savvy. You’ll have a high-degree of professionalism and will be experienced working in confidential environments.
Ngā āhuatanga kei a mātou: What we offer

No two days will be the same when you join our welcoming and dynamic People Solutions team, where we have a strong commitment to continuous improvement. While not losing sight of what we are here to do, our team also likes to have fun at work, regularly having events and theme days.  We’re passionate about making a difference to Auckland, while still enjoying the variety of our roles and the team-orientated work environment we have. Success in this position will expose you to a wide range of development and upskilling opportunities across the wider People & Performance division.

If you are passionate about providing great service and #WorkingForAuckland, we would love to hear from you!
Applications close Wednesday 27th February 2019. Please provide a CV and Cover Letter when applying. 

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

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